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Originally posted by SMK77
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Thank you for the additional details. I’ll be sure to elaborate more fully next time. -
http://www.businesstimes.com.sg/tran...rlds-no-1-spot
In particular, it will set up an internal digital-innovation unit to boost its digital capabilities, and will soon announce tie-ups with partners in the areas of digital research and development (R&D) and open innovation.
This comes as it has been progressively scaling up its digital capabilities and capacity, in which it will invest several hundred million dollars in a multi-year programme.Lots of positive words, not much on specifics.Striking a confident tone, he wrote: "The programme is well on track, with many initiatives already bearing fruit in terms of revenue generation and enhancement of operational efficiency.
"Additional new revenue generating opportunities are also being actively explored, with some close to fruition. We are confident that we will achieve all of our objectives under the programme, which will position the group even better for the future."
He added: "Through the programme ... we will return to being the undisputed market leader in customer experience and product quality. We will be the clear overall winner in key surveys, a leader in customer advocacy, and will continue to demonstrate operational excellence.
"We will strengthen and grow our network, and importantly, ensure we have a sustainable financial performance."Comment
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The comments at the foot of the article are hilarious (though true)Originally posted by CarbonMan View PostComment
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“internal digital-innovation unit to boost its digital capabilities”Originally posted by CarbonMan View Post
I think it makes a lot of sense to focus on boosting digital technologies and capabilities, however, you need to get the basics right first, especially a well functioning and fast website, which unfortunately is still not the case for SIA.Comment
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Hopefully SQ can improve its financial position while keeping its premium service edge...Comment
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