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The Main Impact of "NO STICKER" on Boarding Pass

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  • The Main Impact of "NO STICKER" on Boarding Pass

    Comparing to the days when the sticker was on the BP, recent boarding experiences had been gone to the different direction. It used to be that when boarded on SQ plane, whether in F, C or Y, I always felt I was home, once the greeter at the door 1L or 2L said "welcome back." Yeah, from the BP with PPS sticker would easily caught the eye of the greeter that the pax boarded the plane is a regular SQ flyer. Without the sticker, in general, you would get "welcome aboard."

    And now, without the sticker, the status printed on BP is very tiny. LPP or TPP or ... Depending on the crew, as well as how busy the flight while boarding, I have not gotten those "feelings of being home on SQ" anymore. From my four segments SIN-FRA-JFK-FRA-SIN recenly, after the best flight on SQ319 A380 inaugural flight, while boarding at door 1L, being F pax in the first 3 and being C pax in the last segment, what I got was 3F straight ahead and turn left, the LSS will show you the seat; or 22A, go right and your seat is right there by the window. No "welcome back."

    Really, perhaps I am sounded like a real pita. But those warm feeling at home has gone away. Well, from my example, I don't think I had been on board previously with the group of FA on duty (except on SIN-FRA which one CS, and one LSS remembered me at the galley later on during the flight, but they were not working in F). Of course, when the crew has gone the list of pax (like I was almost boarded last on my SIN-KUL flight), LSS remembers me from many previous flights. So when she saw me walking down the jetway, she walked from the right hand side aisle to door 1L and greeted me warmly. Thus, when I noticed someone seated on my seat, I was not upset, and just asked for an empty seat at last row.

    I had asked few FAs about the impact of no sticker. They agree that it's very hard to do a quick check on seat, flight number, etc, as well as to glance at those tiny stus printed on the BP. Most of the FAs I talked to said, they tried to say welcome aboard Mr. xxx. But sometimes they did not have enough time.

    In short, I do hope SQ listens to this. The greet "welcome back" has always been given me, at least, the sense of being home on SQ as my regular airlines that I take. But now the sense of being home has gone away.

  • #2
    I understand that when someone is such a loyal customer, e.g. like LPPS, he/she has service expectations which may usually go well beyond other paxs have.

    The subject you mention is a small detail. Some people may say that it's pointless and unimportant to look at such minor items. But it's these small details that make the difference in any kind of service or product.

    Furthermore, at this level of FFP membership, it is rightfully important (and I have to say I am not PPS). As an example, when I flew LH C last month, on the outward leg to Europe the stewardess came upon boarding and kindly asked to take my raincoat. On the return leg, this did not happen. Well, the (any kind of) warm feeling went away, simply because of that. So I understand your point.

    Naturally when a change happens there is a reason behind it. Yes, they eliminated the sticker and they now print the four-letter code on the boarding pass. So you walk down the boarding hose tunnel to F/C, reach the aircraft door, greeted by a crew member. How long would it take him/her to momentarily pause, look calmly at the BP, spot the LPPS (or TPPS or whatever) and say "Welcome back, sir."?

    One, two seconds, may be?

    It is true the crew are really rushing during that period, and all their efforts are directed in being ready and well prepared to accept all us on board in the best way possible. But I believe that this 'couple of seconds' momentary stop and check at the BP can be done, without stressing the crew even further. Or, perhaps, it is done and your case, SQ LPP, is an exception. But on the other hand it appears you travel so frequently that it's not easy to contradict your observations.

    But again, on such a good service that SQ seems to offer in the F/C product, it would be a pity to omit (or begin to phase out, if this was ever to happen) such small but important (at this level of service) details.





    "Man is not the sum of what he has but the totality of what he does not yet have, of what he might have." - Jean Paul Sartre, Situations [1939], I

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    • #3
      I agree with the OP. The greetings are not warm -- as they used to be. I think the solution to this problem is to print the three-letter code QPP, TPP, or LPP in much larger letters.

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      • #4
        Agree with OP's observations.
        Nowadays, 'welcome back' greetings are rarity (except when you fly with someone who recognizes you from previous flights, which happened recently - she really made my flight ).
        Of course, some may consider ranting about this is very PITA of us. However, as often is the case, these little things do go a long way in making regulars feel welcome (back)!

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        • #5
          Well, I think that the FAs surely cannot see the tiny words that are showing the status in the BP. Imagine you are handling flooding pax from behind, you won't have time to look at the BP and say "Welcome Mr.xxx" .

          Not only SQ, but other well-known airlines such as CX are losing the services that we expected to have.

          Like what StarG has said, last time I made my flight to TPE with KA and coming back from KHH, it's the same guy that served me in J and he reconized me. So this was rare case......

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          • #6
            Agree with you guys.

            Although I was surprised when they stuck a PPS sticker on my boarding pass on my SQ220 flight back to SIN from SYD.

            Was this just one off? Or are they clearing up their old stock of stickers? I was told in LHR that they phased out the stickers last September.

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            • #7
              Originally posted by sQchap View Post
              Although I was surprised when they stuck a PPS sticker on my boarding pass on my SQ220 flight back to SIN from SYD.

              Was this just one off? Or are they clearing up their old stock of stickers? I was told in LHR that they phased out the stickers last September.
              I believe the only stickering now is at T3 to indicate those eligible to use the First Class passport control facility.

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              • #8
                Originally posted by zvezda View Post
                I believe the only stickering now is at T3 to indicate those eligible to use the First Class passport control facility.
                Correct, few days ago I flew SQ F and the taxi drove straight to the separate F-class area whereby I received a BP with a sticker on it and walked straight to the dedicated F class immigration area. Want to advise that I am not a PPS member. The process was seamless.

                To OP, very recently I have flown SQ F in 6 sectors and I have to say in almost all of them (except 1) I was greeted by my last name entering the aircraft and was escorted to my F seat by a FA and a 2nd FA taking my jacket or helping me store my 22" TUMI carry-on and laptop bag in the overhead bins. I usually book seat 2A on the 747's and the overhead bins on the inside are on a curve therefore it needs some help to fit a 22" carry-on.

                Point I am making is that even though I am not a PPS member, the greeting by name, escorting me to my seat, helping me with my jacket and my carry-on as soon as got to my seat IS FIRST CLASS service. I have flown several airlines in various classes and SQ IMHO is far ahead of the rest and best in class.

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                • #9
                  Welcome to SQTalk SQ All The Way!

                  If you continue flying in First Class, you'll be PPS soon enough. 6 sectors in F should have you approaching the S$25K needed to qualify.

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                  • #10
                    Thanks Zvezda for the welcome - it's truly appreciated!

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                    • #11
                      I have never been greated by name when entering a SQ plane. However I have a feeling that this is because my surname is totally unpronounceable. They normally look like they want to but then realise that they have no idea how to pronounce my surname so just say welcome aboard.

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                      • #12
                        Originally posted by Lobster View Post
                        I have never been greated by name when entering a SQ plane. However I have a feeling that this is because my surname is totally unpronounceable. They normally look like they want to but then realise that they have no idea how to pronounce my surname so just say welcome aboard.
                        It could be a pronounciation issue.....

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                        • #13
                          i have the same problem with my last name... so i just always ask them to call me by my first name. fortunately, the tpe-lax route is operated by a fairly repeat crew, so many times when i fly the route, at least one of the crew will be from a previous flight and they greet me even without the sticker. quite often we will talk even before boarding if we are both in the vat refund line before going thru immigration.

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                          • #14
                            I've been greeted by name but I was either in Economy Class or executiveconomy (sold as Economy).

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                            • #15
                              Originally posted by SQ All The Way View Post
                              To OP, very recently I have flown SQ F in 6 sectors and I have to say in almost all of them (except 1) I was greeted by my last name entering the aircraft and was escorted to my F seat by a FA and a 2nd FA taking my jacket or helping me store my 22" TUMI carry-on and laptop bag in the overhead bins. I usually book seat 2A on the 747's and the overhead bins on the inside are on a curve therefore it needs some help to fit a 22" carry-on.

                              Point I am making is that even though I am not a PPS member, the greeting by name, escorting me to my seat, helping me with my jacket and my carry-on as soon as got to my seat IS FIRST CLASS service. I have flown several airlines in various classes and SQ IMHO is far ahead of the rest and best in class.
                              Welcome to SQTalk.
                              I understand FIRST CLASS is FIRST CLASS regardless of FFP status. But the observation I was trying to make is the fact that being PPS, the greetings used to be something like this "Welcome Back Mr. XXX. Ms YYY will take you to your seat... etc etc..." For non-PPS status, the greeter will omit the word "back." Just "Welcome aboard Mr. XXX..."

                              Anyhow, since you bring this up, I am envious to know that 5 out of 6 you were escorted to your seat and you have two FAs helping you. I generally find only one would escort, help and take the jacket. The reason is being more than one F pax while boarding and only two cabin crew in F, i.e. the green kebaya girl (LSS) and the guy (LS). The IFS is usually the greeter.

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