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Old 24th October 2019, 04:11 PM   #1
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Default EC261/2004 - Delay/Cancellation

So, my flight last week was cancelled 20min after supposed to board, with us still in the lounge. This meant an overnight stay in a hotel, supplied by the airline, and a rerouting the following day.

Airline has confirmed they will pay my telephone bill from hotel to them for rearranging my flights - there was no personnel at this outpost. This amounted to over Euro30 as they were pretty useless in the first call.

In this case, they are claiming "Bird Strike" as a way of getting out of their Euro600 compensation. Without seeing technical logs for the flight, is there a way to confirm the cause?

A couple of years ago we had a case with BA but their claim was Severe Thunderstorms over Europe that impacts all flights out of Heathrow so that claim was refused.
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