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CX testing seats for 10-across 777

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  • CX testing seats for 10-across 777

    https://www.runwaygirlnetwork.com/20...arrower-seats/

    “I filled in a customer satisfaction survey on a long-haul Cathay Pacific flight, and they got my details from that. The survey was actually contracted out,” the seat tester says. “They specifically were looking for customers who had flown long-haul economy on Cathay Pacific within the last 12 months.”

    “Testing took place at Cathay City, their headquarters near the airport,” our source continues. “I was met at reception and escorted through security to an area where they had the seats set up. I was given twenty minutes in each of the three seats (ten minutes in an upright position and ten minutes reclined). I was asked to relax and sit in any position that I found comfortable. I was told that I could play with my phone, read, eat or do any other ‘normal’ activities while seated.”

    Notably, it seems that Cathay Pacific is indeed testing a seat for the much-rumoured 3-4-3 configuration on its Boeing 777 fleet.

    “The seats I tested were arranged in a batch of 3 across,” our source says. “Each was subtly different in terms of seat cushioning and angle, back support and headrest. They had a Recaro label and seemed to be some form of slimline seats. They felt significantly narrower than the current generation of economy seats, both in terms of seat width and armrest width. One of the seats was considerable more form fitting than the others (a lot more side support, similar to ‘sports’ seats in cars). Seat recline seemed to be standard. The lady doing the surveying said she hadn’t been informed for which airplane type these seats were destined for.”

  • #2


    But of course, savings > comfort.

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    • #3
      And it's confirmed, no less by the CEO himself that the 77W will go 3-4-3...

      His reasons are well...very interesting

      A shortage of take-off and landing slots at Hong Kong International Airport means Cathay and local rivals like HK Express, are unable to expand the number of flights with the two runways operating at almost 100 per cent capacity every day.
      “Slots are very scarce,” Chu said. “We want to generate more seats per slot, that’s the key thing. That’s why we are doing it. It’s very important we do it.”

      http://www.scmp.com/news/hong-kong/e...uce-10-abreast

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