Hi all,
I have a friend whose has 7k KF miles expired by the end of Dec 2006 (i.e. 1 Jan 2007 midnight, Singapore time). She tried to extend her miles yesterday (i.e. 31st Dec) but the system did not allow her to extend the miles. There was also notice mentioning about insufficient amount of transaction. We were not sure about this message as she has over 20k miles at that time. She failed to contact SQ office. This morning, while trying to do so, the miles were expired (obviously). But when she tried to extend the 3k miles which are expiring end of this month, the transaction was going on properly.
She is quite upset with the situation now. All 7k was wasted. Does anybody know if there is anything she could do? She still couldn't manage to get through SQ office as the office is closed.
Thanks in advance.
I have a friend whose has 7k KF miles expired by the end of Dec 2006 (i.e. 1 Jan 2007 midnight, Singapore time). She tried to extend her miles yesterday (i.e. 31st Dec) but the system did not allow her to extend the miles. There was also notice mentioning about insufficient amount of transaction. We were not sure about this message as she has over 20k miles at that time. She failed to contact SQ office. This morning, while trying to do so, the miles were expired (obviously). But when she tried to extend the 3k miles which are expiring end of this month, the transaction was going on properly.
She is quite upset with the situation now. All 7k was wasted. Does anybody know if there is anything she could do? She still couldn't manage to get through SQ office as the office is closed.
Thanks in advance.
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