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LHR Fast Track no longer available to SQ *G traveling in Y

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  • #16
    Originally posted by acey View Post
    By the way, for my past 2 visits to the VS CH and LHR (flying back to SIN on SQ), I was told that "we don't have a slot" for your flight, when I tried to book a treatment. I am at the lounge abt 1.5-2hrs before my flight. Any suggestions on how I can get a slot ??

    cheers
    Acey
    You can only book slots if you are traveling with VS in Upper Class or if you are a FC Gold Member, other than that it depends on availability on the day. That said, I've never been unlucky, on arrival go to spa reception and try to book what you want, you usually have to give them details for SQ flights for boarding times. I've always found the staff there great and willing to do what they can to get you the session you want - I've never been disappointed so far but I'm most usually on SQ317 and VS have more flights later in the day.


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    • #17
      Update:

      On my recent LHR-SIN flight in Y, I enquired about the issue.

      What was mentioned was that if a PPS member travelling Y wanted to use the LHR Fast Track, SQ is more than willing to escort the pax to the Fast Track.

      Surprisingly when I tried the normal lane, it took me 20mins from checking in (first in queue) to the SKL. By comparison, I can make it in a shorter time at Changi.

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      • #18
        Originally posted by Lobster View Post
        Unfortunately I don't think you can book ahead if on a SQ flight. IIFC that is only available to people travelling on VS itself.
        It's reasonable for VS to preferentially allocate limited resources to their own passengers. I'm happy that as an SQ passenger I can use the VS Clubhouse at all.

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        • #19
          Originally posted by SQFAN View Post
          Update:

          On my recent LHR-SIN flight in Y, I enquired about the issue.

          What was mentioned was that if a PPS member travelling Y wanted to use the LHR Fast Track, SQ is more than willing to escort the pax to the Fast Track.

          Surprisingly when I tried the normal lane, it took me 20mins from checking in (first in queue) to the SKL. By comparison, I can make it in a shorter time at Changi.

          20 mins is quite fast !
          My average time on the normal lane is 30mins-40mins

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