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#511 | |
SQTalk PPS Club
Join Date: 14-Jul-2015
Posts: 335
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Btw the airline has made publicly clear not to send your credit card details via phone or email. Best to call them. |
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#512 |
SQTalk Life Solitaire PPS LPP2
Join Date: 03-Nov-2006
Posts: 4,601
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#513 | |
SQTalk Elite Silver
Join Date: 21-Nov-2014
Posts: 87
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It just seems so strange. |
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#514 |
SQTalk Founder
Join Date: 31-Oct-2006
Location: All the wrong places...
Programs: SQ TPP, BA Gold, SPG Life Plat, Hyatt Dia, Hilton Dia
Posts: 6,654
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![]() From next week and into June SQ will fly daily to LHR but only three flights per week with pax, the other four will be cargo only for now. That leaves the option to increase pax capacity if, by some chance, demand increases.
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#515 | |
SQTalk Life Solitaire PPS
Join Date: 16-Dec-2010
Location: MEL & greatly missing the world
Programs: KF Pleb
Posts: 2,910
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That’s really badly worded English for a formal business letter. I would alert SQ immediately about this email. No way could their official practice be to ask for photos of credit cards. Something definitely isn’t right. |
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#516 | |
SQTalk Elite Silver
Join Date: 21-Nov-2014
Posts: 87
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I called Singapore Airlines and sent them the email I had received. Here was their reply. "Hi xxxxx, Thank you for your email. The email you have received is legitimate and sent to you by our colleagues. You may wish to return the indemnity form attached for them to process your refund. Thank you. Yours Sincerely, Singapore Airlines Limited" I found the whole thing quite unprofessional, to say the least. In the end, I wrote back, corrected them on the incorrect city pairing and kindly refused to send a photo of my credit card by email. |
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#517 | |
SQTalk PPS Club
Join Date: 26-Dec-2009
Programs: Krisflyer, TrueBlue, Flying Blue, AAdvantage
Posts: 608
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#518 |
SQTalk PPS Club
Join Date: 29-Feb-2016
Location: Singapore
Programs: SQ PPS
Posts: 382
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![]() Just did a check on singaporeair.com.sg It is a domain own by SQ but it’s only for domain name lock-in purpose so that no one else can use. Many companies do that to prevent others from stealing their namesake or posing as them
However it is NEVER ok to provide any CC details over email as it is unsecured. I also never give to human over phone these days and only accept bot input. As mentioned it is legit email but poorly executed. Poster should consider submitting a feedback to CAAS on SQ staff behavior on requesting for CC details over email it should never happen especially not in 2020 and with PDPA |
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#519 |
SQTalk Life Solitaire PPS
Join Date: 16-Dec-2010
Location: MEL & greatly missing the world
Programs: KF Pleb
Posts: 2,910
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![]() I guess they might be using additional or less trained staff to do all this processing but I’m astounded at how badly executed this was.
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#520 |
SQTalk Elite Silver
Join Date: 21-Nov-2014
Posts: 87
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![]() Something interesting happening on the SQ website today. I notice that many connecting flights can no longer be booked for the entire month of July today (example: any destinations from SYD to Europe). Yesterday, they were all available to book, but today, not.
If it means what I think it means, then I'll have to start looking for another airline, due to work commitments in July. |
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#521 |
SQTalk PPS Club
Join Date: 22-Nov-2018
Programs: KF nothing
Posts: 286
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![]() Presumably they need to change the backend rules to accommodate CAAS requirements for transit passengers come 2 June, so they just disabled everything first.
__________________
an infrastructure geek |
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#522 |
SQTalk PPS Club
Join Date: 10-Aug-2008
Posts: 416
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![]() Flew back to Sydney from Singapore on Tuesday 26 May. I might do a trip report but let me sum up for now.
Was directed to use the Silver Kris Lounge at Changi as I have A3 Star Gold status. Less than 10 people in lounge. No buffet style spread. You place your order and a staff will deliver the food to you. Options include burger, dim sum, pasta. Not sure how many people were onboard SQ 211. First was closed off. Business had one passenger. I think there were 40 pax or less onboard. Had a purple kebaya as the IFS for the flight. Crew were wearing googles and face masks. Meal service was reduced to one meal comprising main (nasi lemak + egg + chicken + green means), one bread roll wrapped in plastic + cup water. No menu. Food orders and drink orders were taken and delivered from the cabin. Mini magnum for dessert. No second meal (refreshment service). Crew went around the cabin with snacks. Was offered cup noodles which I took up. Landed at 640pm in Sydney. Reached hotel (Sofitel Sydney) for quarantine at around 9-ish. There was a slight delay as the authorities were processing the UA flight which arrived earlier. |
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#523 | |
SQTalk Elite Silver
Join Date: 25-Mar-2016
Posts: 62
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#524 | |
SQTalk Elite Silver
Join Date: 21-Nov-2014
Posts: 87
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Thank you, I never thought of this! This is what I love about this SQTalk community )) |
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#525 | |
SQTalk PPS Club
Join Date: 10-Aug-2008
Posts: 416
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Are you an international student in Australia? Which state are you based in? I'm not sure if the Australia government would let you in at the moment if you are on a student visa. There is talk of letting international students come in, but nothing is sure as yet. I've been in quarantine for three days so far and I'm still coping. |
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