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Old 19th June 2019, 11:21 AM   #1
Crosscheck
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Default Scoot CEO says they're not perfect

Interesting interview with Scoot CEO: https://www.channelnewsasia.com/news...rvice-11637890
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Old 19th June 2019, 12:50 PM   #2
nocturne
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If he does everything he promises, they wont be profitable.

They are low-cost for a reason, having spare planes standing by and reducing utilisation of the plane will put a strain on their profits.
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Old 19th June 2019, 03:25 PM   #3
yuuka_miya
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I don't think they'll have something as egregious as SQ parking -SGG for a couple of months, but more like tweaks to the schedule so that they have at least one plane readily accessible if shit goes up the wall.

Perhaps things like short distance flights they can cancel at a moment's notice to use the plane for something else if required. Besides, it's not like the T1000 isn't completely fault free...
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Old 20th June 2019, 09:50 AM   #4
flyguy
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Quote:
Originally Posted by nocturne View Post
If he does everything he promises, they wont be profitable.

They are low-cost for a reason, having spare planes standing by and reducing utilisation of the plane will put a strain on their profits.
It is not about having a spare plane all the time, the main critieria is service recovery and how fast will the pax be told and meals and drink coupons to be issued asap for long delays, and how its ground staff or its agent ground staff respond to the delay. Scoot can also even arange the transfer fo some of the pax onto other airlines' flights - as what air asia have done before in a long delay. The recent delays have pax stranded up tp 4 days and even from Taipei took 2-3 days to recover the pax.
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