Originally posted by shortfinals
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I'm in on this. But are there only so many SQ QPPs and TPPs here? Come on guys!
Though, shortfinals, sorry to nitpick, but er, there's some grammatical error when you referred to Malaysia(n) and Indonesia(n) based PPS members, there shouldn't be an "n". Someone confirm?
No offence ya. Thanks for starting the ball rolling thoughLast edited by kaysquare; 28 November 2006, 01:13 PM.
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Originally posted by kaysquare View PostI'm in on this. But are there only so many SQ QPPs and TPPs here? Come on guys!
Though, shortfinals, sorry to nitpick, but er, there's some grammatical error when you referred to Malaysia(n) and Indonesia(n) based PPS members, there shouldn't be an "n". Someone confirm?
No offence ya. Thanks for starting the ball rolling though
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I'm in.
My suggestions :
First, in the beginning, perhaps a summary about our feelings (which then gets echoed in the body), something like: "We are writing to you to express our anger and disappointment at the planned changes to the KrisFlyer program."
Second, in the first paragraph, change "marginalize certain people" to "affect many of us deeply", and "is unfair" to "are unfair".
I suggest changing "unreasonable and unmitigated disaster" in Section 3 to: "unreasonable reduction of redemption opportunities."
Finally, for the ending, perhaps we can suggest the implications for SQ: "We have been loyal flyers for a long time, but these changes make us feel that such loyalty is not something that Singapore Airlines values. At best, this means we now have to consider earning miles with another frequent flyer program, instead of KrisFlyer. At worst, it will make us consider flying with your competitors when we travel long-haul. That makes us sad, because we have, over the years, grown to favor your product and services. But it seems to us that in the airline business, loyal flyers should not be made to feel so disposable."
Thanks for coordinating our response, shortfinals.‘Lean into the sharp points’
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I would also suggest constructing an argument of how these changes will turn people away from SQ (point out that SQ is not the cheapest airline around and other airlines either have comparable (YMMV) products or have the ability to close the gaps by developing comparable products etc etc). This will make them understand that you are able to see things from their point of view albeit in disagreement, and more importantly - that you are attempting to be constructive.
Just my 2 bobs' worth.Last edited by KeithMEL; 28 November 2006, 03:17 PM.All opinions shared are my own, and are not necessarily those of my employer or any other organisation of which I'm affiliated to.
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Thanks a lot for starting this shortfinals and count me in.
Basically I agree with comments made by jjpb3. The only other change I would make is to remove the phase "grossly unfair" as I don't think that it sounds very professional. Could be replaced by something like "Seriously deminishes the benefit of being a frequent flyer with your airline".
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I don't know whether I should join the petition, as I only have a dormant KF account. And even though most of my flights are SQ - 15 flights over the course of a year (mostly in Y) is nothing to SQ I'm sure, when compared to QPPs/TPPs/LPPs.
But y'all have my wholehearted support and endorsement, whatever that's worth.All opinions shared are my own, and are not necessarily those of my employer or any other organisation of which I'm affiliated to.
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Count me in, whatever we decide to do. I don't think it would hurt to fire individual emails off immediately and then follow up with a joint letter.
I disagree that they won't listen to a protest, I'm not saying it will make them do anything about it, but it will register. Having read an excellent book recently about how they operate internally, they have a tried and tested internal system of gathering as much feedback as they can.
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Originally posted by MAN Flyer View PostCount me in, whatever we decide to do. I don't think it would hurt to fire individual emails off immediately and then follow up with a joint letter.
I disagree that they won't listen to a protest, I'm not saying it will make them do anything about it, but it will register. Having read an excellent book recently about how they operate internally, they have a tried and tested internal system of gathering as much feedback as they can.
Of course, I'm still interested in signing the joint letter.‘Lean into the sharp points’
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