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Old 4th January 2016, 11:06 PM   #1
viraj735
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Default 'Processing time' for mileage redeposit

I just called in to cancel a Saver J redemption ex-BOM and was told that I'd have to wait 6 (yes, SIX) months for miles to be redeposited to my account.

'Up to 3 months' has always seemed to be part of the script during award cancellations but I've this is a first. I asked the agent about it and he said he'll try to expedite it.

Has anyone experienced the same, is this common?
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Old 5th January 2016, 09:46 AM   #2
Durian
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Quote:
Originally Posted by viraj735 View Post
I just called in to cancel a Saver J redemption ex-BOM and was told that I'd have to wait 6 (yes, SIX) months for miles to be redeposited to my account.

'Up to 3 months' has always seemed to be part of the script during award cancellations but I've this is a first. I asked the agent about it and he said he'll try to expedite it.

Has anyone experienced the same, is this common?
I never pay attention to the delay announced went cancelling on the phone. However I noticed last month that it took 3 weeks to redeposit miles into my account after I cancelled a redemption booking, which is much longer than what it used to be.
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Old 5th January 2016, 07:55 PM   #3
worldrally
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Quote:
Originally Posted by viraj735 View Post
I just called in to cancel a Saver J redemption ex-BOM and was told that I'd have to wait 6 (yes, SIX) months for miles to be redeposited to my account.

'Up to 3 months' has always seemed to be part of the script during award cancellations but I've this is a first. I asked the agent about it and he said he'll try to expedite it.

Has anyone experienced the same, is this common?
You can get it redeposited almost instantly if you are willing to have your taxes refunded in SGD, but you'll take a hit in forex, assuming you paid your taxes in non-SGD, You have to call KF SIN hotline to do this.

2 months ago I cancelled my redemption without getting it expedited, took about a week to see the miles back in the account.
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Old 8th January 2016, 04:57 PM   #4
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Originally Posted by worldrally View Post
You can get it redeposited almost instantly if you are willing to have your taxes refunded in SGD, but you'll take a hit in forex, assuming you paid your taxes in non-SGD, You have to call KF SIN hotline to do this.

2 months ago I cancelled my redemption without getting it expedited, took about a week to see the miles back in the account.
Seems an instant return of miles in my cases.
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Old 27th January 2016, 05:47 PM   #5
CarmenG91
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As i know for cancel and redeposit of miles normally takes about 1-2 weeks.
For the taxes and surcharges will takes 3 working weeks to refund back to original credit card.

6months? Impossible.
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Old 27th January 2016, 09:42 PM   #6
mingster
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Cancelled an award ticket on Jan 17. Received confirmation of refund on Jan 26 and miles were back in the account on that day.
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Old 29th January 2016, 01:28 AM   #7
Pinkfloyd
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You can call them up to get the miles redeposited back faster... Done that a couple of times with the excuse that I'm trying to rebook another flight...
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Old 11th April 2016, 11:21 AM   #8
Wan1dap
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As a data point, cancelled a ticket on Saturday, miles redeposited this morning. Didn't request immediate action, so thought this was pretty efficient.
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Old 11th April 2016, 10:09 PM   #9
Kyo
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Exactly same experience as Wan1dap to report here

Saturday I called, today they're back in.....

...and I've had immediate redeposit also!
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Old 12th April 2016, 10:04 PM   #10
Toffees
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Could not find any thread to my question so hope you guys dont mind I post here.

Question: Once I redeem my miles for an award ticket at a certain date but later need to change the date, can I do that and if yes, any charges ? Thanks
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Old 12th April 2016, 11:36 PM   #11
Pinkfloyd
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Could not find any thread to my question so hope you guys dont mind I post here.

Question: Once I redeem my miles for an award ticket at a certain date but later need to change the date, can I do that and if yes, any charges ? Thanks
I always manage to do it when I log into my profile and go to "manage booking"... No charges...
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Old 13th April 2016, 01:00 PM   #12
Toffees
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I always manage to do it when I log into my profile and go to "manage booking"... No charges...
OK Thanks
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