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Old 14th April 2018, 10:43 AM   #1
k3nnis
SQTalk Elite Silver
 
Join Date: 17-Feb-2007
Posts: 75
Default Miles redemption error

Hi All,

This is a strange one.

I want to book as follows:

SYD-SIN-KUL-SIN-SYD

Basically I waitlisted syd-sin one way on a separate date(which cleared straight away), I tried to waitlist syd-sin-kul with a stopover in sin but I couldn't wait list it for some reason so I only did syd-sin.

So I called up krisflyer to book. This is all on J savers.

so the rep booked for me SIN-KUL-SIN-SYD, but I told them I want to link the waitlist that just cleared. She said she will see if she can link it and she did in the end. But they did not take miles out for that sector only the other 3 sectors.

It has all been ticketed and confirmed and I have made payment for the taxes.

Do I keep quiet ? what should I do? On one hand I may want to call up and tell them but I'm afraid may stuff the booking up etc. more confusion.

Thanks,
K.
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Old 14th April 2018, 12:53 PM   #2
SQueeze
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Join Date: 05-Apr-2011
Location: SIN/BLR/BOM/DEL
Programs: SQ QPP, 9W JP Platinum, VN GL Silver
Posts: 1,119
Default

Check your eticket. Remember, eticket, not itinerary. The eticket is the important one.

If everything is showing as SYd-sin-kul-sin-syd in the eticket then you are good to go.

Just keep quiet
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Old 14th April 2018, 01:36 PM   #3
k3nnis
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Join Date: 17-Feb-2007
Posts: 75
Default

Quote:
Originally Posted by SQueeze View Post
Check your eticket. Remember, eticket, not itinerary. The eticket is the important one.

If everything is showing as SYd-sin-kul-sin-syd in the eticket then you are good to go.

Just keep quiet
Thanks. Yes checking now....

Yep have 3 separate e tickets via email for 3 pax.

And inside each e ticket says: syd-sin-kul-sin-syd

Keep quiet I guess? lol

All 4 sectors says confirmed.

I wonder how their computer let them proceed with no miles deducted for one sector.

Maybe it happened when the agent tried to join my cleared waitlist to the whole booking.

I wonder if this error has happened to anyone before?

Last edited by k3nnis; 14th April 2018 at 01:49 PM..
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Old 15th April 2018, 09:44 AM   #4
SQueeze
SQTalk Solitaire PPS
 
Join Date: 05-Apr-2011
Location: SIN/BLR/BOM/DEL
Programs: SQ QPP, 9W JP Platinum, VN GL Silver
Posts: 1,119
Default

Quote:
Originally Posted by k3nnis View Post
Thanks. Yes checking now....

Yep have 3 separate e tickets via email for 3 pax.

And inside each e ticket says: syd-sin-kul-sin-syd

Keep quiet I guess? lol

All 4 sectors says confirmed.

I wonder how their computer let them proceed with no miles deducted for one sector.

Maybe it happened when the agent tried to join my cleared waitlist to the whole booking.

I wonder if this error has happened to anyone before?
No. This is like winning a lottery. So keep to yourself.
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Old 15th April 2018, 01:00 PM   #5
k3nnis
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Join Date: 17-Feb-2007
Posts: 75
Default

Quote:
Originally Posted by SQueeze View Post
No. This is like winning a lottery. So keep to yourself.
Ok thanks
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