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Online booking system problem - Earned miles indicator

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  • Online booking system problem - Earned miles indicator

    Hi everyone,

    I was doing a booking today for a multi-city flight: FRA-SIN-HGK-SIN-FRA.
    I got a specific price for an economy W ticket and just before payment the page told me I would earn an amount of miles equivalent to 50% of the actual flown miles (15,962).
    So I called SQ in FRA and asked them about it. They checked themselves and we found out there were, for exactly the same booking, same flights and same W category, 3 different prices: they got 2 different ones and I got a third one on my screen, with 3 different mile amounts.

    For safety, I let them do the booking so I am sure all the legs are in W and I get full mileage accredited. Only negative point, beside having to spend more then an hour with SQ in FRA on an international call, is that I could not reserve the specific seat & food I wanted...

    Anybody has been experiencing the same? Could it be due to the fact that one of the 4 legs was in a Q category or something?

  • #2
    I'm going to assume W Class, fare WLPAN on SQ325, SQ002, SQ861 and SQ026

    Each KrisFlyer member will receive 15962 KrisFlyer miles
    Seems alright for me. Temporary bug?

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