From what I have seen, read and been told by folks (who had family on the flight to PER) it was quite poorly communicated with multiple delay extensions and at least two boarding and deplaning cycles. One can understand that people do get really fed up though manners should not go out of hand.
This is the problem when you don't have key decision makers available on site and procedure tells them to try to fix / rectify endlessly. Does it really take so many hours to figure out that a repair may not be forthcoming easily and that the crew will run into work hours issues? Can't you call it quits after a certain period of time and cancel the flight and reschedule? The wait and uncertainty is the frustrating part. The no hotel etc. I can understand, that is what people bought and hence why I always have travel insurance even when going on major carriers.
Reminds me of a SQ CGK-SIN flight my GF took maybe 2 years back where she was on SQ 961 and the A330 was acting up. They boarded still normally then taxied when something wasn't right so returned to gate. They tried to fix it for 2+hrs after which the captain said that the initial issues was rectified, but another problem had been found. They tried again for another 2.5hrs meanwhile SQ963, 965 and 967 had all departed with only a lucky few Biz pax being shifted over to some of those later flights. Finally, after close to 5hrs on the plane (yes food was served and IFE was on) pax were deplaned and "parked" at the gate and then after another 30mins they decided to cancel the flight at which point no arrangements had been worked out by the station for transport / accommodation. Not sure what they were waiting for, but she booked her own hotel and later claimed with SQ (another hassle, but that's an even longer story ).
So did OCC (Operations Control Center) really need this long to make up their mind and have multiple attempts to try to fix the aircraft even after the first one was completed and more issues turned up? They even could have flown in a replacement aircraft (assuming availability) in the time it took or after 3hrs should just have said sorry this can't be fixed in a reasonable time, the flight will be cancelled and station prepare accommodation, transport and rebooking? Oh well
This is the problem when you don't have key decision makers available on site and procedure tells them to try to fix / rectify endlessly. Does it really take so many hours to figure out that a repair may not be forthcoming easily and that the crew will run into work hours issues? Can't you call it quits after a certain period of time and cancel the flight and reschedule? The wait and uncertainty is the frustrating part. The no hotel etc. I can understand, that is what people bought and hence why I always have travel insurance even when going on major carriers.
Reminds me of a SQ CGK-SIN flight my GF took maybe 2 years back where she was on SQ 961 and the A330 was acting up. They boarded still normally then taxied when something wasn't right so returned to gate. They tried to fix it for 2+hrs after which the captain said that the initial issues was rectified, but another problem had been found. They tried again for another 2.5hrs meanwhile SQ963, 965 and 967 had all departed with only a lucky few Biz pax being shifted over to some of those later flights. Finally, after close to 5hrs on the plane (yes food was served and IFE was on) pax were deplaned and "parked" at the gate and then after another 30mins they decided to cancel the flight at which point no arrangements had been worked out by the station for transport / accommodation. Not sure what they were waiting for, but she booked her own hotel and later claimed with SQ (another hassle, but that's an even longer story ).
So did OCC (Operations Control Center) really need this long to make up their mind and have multiple attempts to try to fix the aircraft even after the first one was completed and more issues turned up? They even could have flown in a replacement aircraft (assuming availability) in the time it took or after 3hrs should just have said sorry this can't be fixed in a reasonable time, the flight will be cancelled and station prepare accommodation, transport and rebooking? Oh well
Comment