Two days ago I headed to the KUL LCCT, with 45 mins to spare before my STD for my TR hop to SIN for a day trip. To my surprise, when I handed over my passport to the staff, they told me the counter was closed. I told theme still had 45 mins and besides, I have no luggage so why aren't you letting me ck-in? There were a few others behind me who were just as confused.
I asked to speak to their manager and they told me that they use AK's staff and clearly they didn't look like they were much help either. They mentioned that day was special and they closed an hour before departure, but they didn't tell me why. I couldn't even get a refund, but I thought for that SGD45 ticket, forget it. I settled for MH in the end which was delayed, and I arrived in SIN 5 hours later than expected.
Can I file a complaint somewhere?
I asked to speak to their manager and they told me that they use AK's staff and clearly they didn't look like they were much help either. They mentioned that day was special and they closed an hour before departure, but they didn't tell me why. I couldn't even get a refund, but I thought for that SGD45 ticket, forget it. I settled for MH in the end which was delayed, and I arrived in SIN 5 hours later than expected.
Can I file a complaint somewhere?
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