No such thread has yet been opened and I would never have imagined to open one until last week. It can help in the future those who want to share their poor experience on SQ though rare.
I flew SQ from SIN to IST on economy Y. It was my worst experience with SQ, with poor service and attitude from the crew, especially one of the male supervisors.
First, the crew served the meal without the drinks. Despite saying that the drinks would come soon, they only came after the dessert. A person next to me in her thirties ordered a Singapore Sling. One of the male supervisors (very rude) asked the passenger: "How old are you?" despite the fact that it was obvious the person was over 18. You could simply see that the only goal of the supervisor was to finish the meal service and turn off the lights. If he really wanted to make sure that that person was not a kid (of course it was obvious), he could check it in the system instead of asking the age of the pax. The fact that this is a night flight gives no excuse to such service.
I ordered wine from that same person, very rude to me too, and it came alongside my tea!!! I told the crew: "Really? You think it goes well with the tea?" and her answer was: "Yes, of course". I simply took it and tasted for the first time wine with tea, an original mix I have to say. Luckily one of the female crews was very friendly and smiling, sweetening the whole experience. I never experienced such a poor experience with SQ previously, especially such a rude crew. The rest of the flight was acceptable but it seemed that the usual SQ friendliness wasn't there.
I so far always praised SQ's service and sadly have to do the opposite this time. I hope this was an exception. Surely, SIN-IST route will need to be audited to avoid this kind of poor service and attitude from repeating.
I flew SQ from SIN to IST on economy Y. It was my worst experience with SQ, with poor service and attitude from the crew, especially one of the male supervisors.
First, the crew served the meal without the drinks. Despite saying that the drinks would come soon, they only came after the dessert. A person next to me in her thirties ordered a Singapore Sling. One of the male supervisors (very rude) asked the passenger: "How old are you?" despite the fact that it was obvious the person was over 18. You could simply see that the only goal of the supervisor was to finish the meal service and turn off the lights. If he really wanted to make sure that that person was not a kid (of course it was obvious), he could check it in the system instead of asking the age of the pax. The fact that this is a night flight gives no excuse to such service.
I ordered wine from that same person, very rude to me too, and it came alongside my tea!!! I told the crew: "Really? You think it goes well with the tea?" and her answer was: "Yes, of course". I simply took it and tasted for the first time wine with tea, an original mix I have to say. Luckily one of the female crews was very friendly and smiling, sweetening the whole experience. I never experienced such a poor experience with SQ previously, especially such a rude crew. The rest of the flight was acceptable but it seemed that the usual SQ friendliness wasn't there.
I so far always praised SQ's service and sadly have to do the opposite this time. I hope this was an exception. Surely, SIN-IST route will need to be audited to avoid this kind of poor service and attitude from repeating.
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