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Old 6th November 2018, 10:07 AM   #16
SQ025
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I would not trust such statements from the call centre staff. You can be sure that the training on such new matters is not as comprehensive as you may think. And its down to the individual to memorize all such changes.

The information on their website is the better reference.
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Old 25th January 2019, 11:50 AM   #17
Chucksta
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How do I actually use the Elite Gold Reward for double points? I earned one when I reached 60,000 points.

When I click on "use reward" I only can my next flight number. But how do I actually proceed and pick which flight to use it on? There's no buttons to click on?
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Old 26th January 2019, 02:39 PM   #18
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You need to open the booking for which you want to use the reward. There you can click on the use reward button.
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