paffendorf
Founding SQTalker
Why UA is not so bad IMHO.
« Thread started on: Sep 8th, 2006, 6:54pm »
hi,
I'm not a great fan of US carriers, since i don't like their product neither their service.
But I have to say that UA is not so bad. Definitely a good experience!
The P.S. on the NYC-LAX is pretty nice, like the service and the product (especially if i consider that it's a domestic flight).
on my trip to and from MSY (Y upgraded with 500miles to F) i encountered 2 superb crews. I could say i've NEVER got a similar service in Europe when flying C/J shorthaul. I was impressed by the crew politeness: they were so attentive, professional and corteous... Catering needs probably to be improved (please, stop serving PASTA and RAVIOLI...).
All the flights were on time or in time!
Moreover, when i asked to take some pictures after landing in LAX (UA21 from NYC) and in MSY (UA278 from LAX), both the cockpit crews allowed me to do that. The UA21's captain gave me his personal business card and the UA "escutcheon" (is it right?) ... I had the possibility to ask him some things about 757 and he was so happy to answer me. Really impressive.
Luke.
jjpb3
Founding SQTalker
Re: Why UA is not so bad IMHO.
« Reply #1 on: Sep 8th, 2006, 7:54pm »
I agree with you, Luke. I've had very good flights with UA; I say they've been better than AA IME. I've enjoyed good crews, decent food, and smart decision about offering E+. I even had an FA keep my seat away from a E- seat poacher .
IFE needs improvement (but that goes for other transatlantic options such as BA and especially AA); the RCCs need a decent refreshment section; and they need to learn from AA on how to get better control of the gate lice . Finally, I wish they would reinstate flights between LHR and NYC.
« Last Edit: Sep 8th, 2006, 7:55pm by jjpb3 »
glam82
Re: Why UA is not so bad IMHO.
« Reply #2 on: Sep 10th, 2006, 2:46pm »
I think the main problem with UA is the consistency. I have had excellent flight crews out of HNL, and terrible flight crews out of JFK. The whole experience of travel makes it a good airline or a bad one. I have always encountered rude check-in/gate agents in HNL and that sort of put me off flying with UA, especially since I have option to fly on NH. I have written in both complaint and complimentary letters to UA and it is good to know that they get back to me pretty fast, but if given the choice and if the difference in fares are not too great, I would prefer not to fly on UA. A plus though on UA is the upgrade to E+ and I think I read someone that that benefit is going soon.
jjpb3
Founding SQTalker
Re: Why UA is not so bad IMHO.
« Reply #3 on: Sep 10th, 2006, 4:19pm »
on Sep 10th, 2006, 2:46pm, glam82 wrote :A plus though on UA is the upgrade to E+ and I think I read someone that that benefit is going soon.
I read about that from someone who was referring to this post:
http://flyertalk.com/forum/showthread.php?t=599616
I hope your source is less reliable than the thread . Seems like a lot of speculation in the thread above, all based on one ill-informed phone agent.
KeithMEL1985
Founding SQTalker
Re: Why UA is not so bad IMHO.
« Reply #4 on: Sep 10th, 2006, 4:34pm »
on Sep 10th, 2006, 4:19pm, jjpb3 wrote :I read about that from someone who was referring to this post:
http://flyertalk.com/forum/showthread.php?t=599616
I hope your source is less reliable than the thread . Seems like a lot of speculation in the thread above, all based on one ill-informed phone agent.
Remember what happened to 'More Room Throughout Coach' on AA...
Founding SQTalker
Why UA is not so bad IMHO.
« Thread started on: Sep 8th, 2006, 6:54pm »
hi,
I'm not a great fan of US carriers, since i don't like their product neither their service.
But I have to say that UA is not so bad. Definitely a good experience!
The P.S. on the NYC-LAX is pretty nice, like the service and the product (especially if i consider that it's a domestic flight).
on my trip to and from MSY (Y upgraded with 500miles to F) i encountered 2 superb crews. I could say i've NEVER got a similar service in Europe when flying C/J shorthaul. I was impressed by the crew politeness: they were so attentive, professional and corteous... Catering needs probably to be improved (please, stop serving PASTA and RAVIOLI...).
All the flights were on time or in time!
Moreover, when i asked to take some pictures after landing in LAX (UA21 from NYC) and in MSY (UA278 from LAX), both the cockpit crews allowed me to do that. The UA21's captain gave me his personal business card and the UA "escutcheon" (is it right?) ... I had the possibility to ask him some things about 757 and he was so happy to answer me. Really impressive.
Luke.
jjpb3
Founding SQTalker
Re: Why UA is not so bad IMHO.
« Reply #1 on: Sep 8th, 2006, 7:54pm »
I agree with you, Luke. I've had very good flights with UA; I say they've been better than AA IME. I've enjoyed good crews, decent food, and smart decision about offering E+. I even had an FA keep my seat away from a E- seat poacher .
IFE needs improvement (but that goes for other transatlantic options such as BA and especially AA); the RCCs need a decent refreshment section; and they need to learn from AA on how to get better control of the gate lice . Finally, I wish they would reinstate flights between LHR and NYC.
« Last Edit: Sep 8th, 2006, 7:55pm by jjpb3 »
glam82
Re: Why UA is not so bad IMHO.
« Reply #2 on: Sep 10th, 2006, 2:46pm »
I think the main problem with UA is the consistency. I have had excellent flight crews out of HNL, and terrible flight crews out of JFK. The whole experience of travel makes it a good airline or a bad one. I have always encountered rude check-in/gate agents in HNL and that sort of put me off flying with UA, especially since I have option to fly on NH. I have written in both complaint and complimentary letters to UA and it is good to know that they get back to me pretty fast, but if given the choice and if the difference in fares are not too great, I would prefer not to fly on UA. A plus though on UA is the upgrade to E+ and I think I read someone that that benefit is going soon.
jjpb3
Founding SQTalker
Re: Why UA is not so bad IMHO.
« Reply #3 on: Sep 10th, 2006, 4:19pm »
on Sep 10th, 2006, 2:46pm, glam82 wrote :A plus though on UA is the upgrade to E+ and I think I read someone that that benefit is going soon.
I read about that from someone who was referring to this post:
http://flyertalk.com/forum/showthread.php?t=599616
I hope your source is less reliable than the thread . Seems like a lot of speculation in the thread above, all based on one ill-informed phone agent.
KeithMEL1985
Founding SQTalker
Re: Why UA is not so bad IMHO.
« Reply #4 on: Sep 10th, 2006, 4:34pm »
on Sep 10th, 2006, 4:19pm, jjpb3 wrote :I read about that from someone who was referring to this post:
http://flyertalk.com/forum/showthread.php?t=599616
I hope your source is less reliable than the thread . Seems like a lot of speculation in the thread above, all based on one ill-informed phone agent.
Remember what happened to 'More Room Throughout Coach' on AA...
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