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Old 4th July 2019, 01:26 PM   #1
bubbles
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Join Date: 27-Aug-2010
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Default Enhancements to KF redemption waitlist process

Hello all. I've been quite out of touch with KF (Even tho miles are being accumulated) and I received the above email a while ago. Can anyone clarify the point about waitilisting for redemption flights will be available up to 3 weeks before departure bit?

I checked the FAQ (extracted below) - what was the 'before' state prior to this announcement?

Quote:
When is the latest that I will be able to place myself on redemption waitlist for a flight?
Customers may waitlist for a redemption flight up to three weeks before the flight departure date. However, please note that there may be instances on popular flights where waitlisting is not available.

Why is waitlisting available up to 3 weeks before departure while cancellation for unsuccessful waitlists is at 2 weeks before departure?
The new redemption waitlist process seeks to give you greater certainty on your travels, with an outcome on your waitlist provided at least 2 weeks before your flight departure. You may place yourself on a redemption waitlist up to 3 weeks before flight departure. Thereafter, new waitlists will not be available as all existing waitlists will be reviewed to determine if they can be confirmed or cancelled, and members will be informed by 2 weeks to flight departure of the waitlist status.
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Old 4th July 2019, 02:36 PM   #2
sbs2716g
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Join Date: 08-Nov-2016
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Quote:
Originally Posted by bubbles View Post
Hello all. I've been quite out of touch with KF (Even tho miles are being accumulated) and I received the above email a while ago. Can anyone clarify the point about waitilisting for redemption flights will be available up to 3 weeks before departure bit?

I checked the FAQ (extracted below) - what was the 'before' state prior to this announcement?
Before state— no cancellation. Waitlist expired when flight departed. So you keep on check n wait and have no idea whether flights will be confirmed or not

Now — they will tell you 2 weeks before flight departure whether your waitlist is successful or not. If not successful, it will be cancelled n you can make alternative arrangements. But I think they will still allow new waitlist within 2 weeks of departures after old waitlist are cancelled. (Thus if your waitlist is cancel, you can place new one. But chance are small). I might be wrong. It will be weird if SQ does not allow new waitlist within 2 weeks.
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Old 4th July 2019, 02:56 PM   #3
WBT
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Join Date: 30-Jan-2007
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Quote:
Originally Posted by sbs2716g View Post
But I think they will still allow new waitlist within 2 weeks of departures after old waitlist are cancelled. (Thus if your waitlist is cancel, you can place new one. But chance are small). I might be wrong. It will be weird if SQ does not allow new waitlist within 2 weeks.
This is no longer allowed I think. As per the SQ FAQ at https://www.singaporeair.com/en_UK/s...question-65339:

Quote:
Originally Posted by SQ Website
When is the latest that I will be able to place myself on redemption waitlist for a flight?
Customers may waitlist for a redemption flight up to three weeks before the flight departure date. However, please note that there may be instances on popular flights where waitlisting is not available.
The status quo ante has certainly been upended, and I am not entirely happy with the changes (I think). I'll need to digest this and wait and see how it works in practice, but closing all waitlists three weeks prior to departure will (adversely) affect my booking practices!
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