Just made a redemption booking under a family member's Krisflyer account for a booking under my name. Did it online to get the 15% discount. During the booking, there was no way to input my own KF number.
From my past experience, having a PPS status reflected in my booking has helped making row 31/32 seats available as opposed to blocked out if no PPS status is inserted.
Thus, I made it a point to call KF to add my number to the booking.
1) Entered the KF number of the account holder via phone pad. Entered PIN.
2) Told the agent of my intention. Agent initially said "there is no use to enter the KF number Sir, as you won't be getting any miles from this award ticket". I explained the reason, and she then proceeded.
3) Agent asked for the account holder's birthdate and nationality for verification. (OK, quite reasonable - although I DID already entered the PIN number for verification)
3) Agent then asked for MY birthdate and nationality for verification (I don't know if this is also the standard procedure, but no big deal ... I gave her the info).
4) Agent put me on hold briefly to enter the KF number and came back saying "your KF number is already entered, Sir. You won't be able to retrieve your booking online since I have touched it."
5) Me: "Eh? I didn't know that. So I won't be able to change my seat online etc.?"
6) Agent: "No Sir, you will have to call us."
7) Me: "Okay, then. Can you please see if there are any seats available in row 31/32?"
8) Agent: "Actually Sir, you are already assigned a seat in row XX".
9) Me: "Yes, I understand that. But I would like to get a seat in row 31 or 32 if there are any available."
10) Agent: "No, Sir. There are no more seats available in row 31 or 32."
11) Me: "I see. Okay, thanks anyway."
After I hung up, 1 minute later the booking showed up under my own My Booking. I can retrieve it. And you know what? I can see 5 seats in row 31/32 available. Changed it right there and then.
From my past experience, having a PPS status reflected in my booking has helped making row 31/32 seats available as opposed to blocked out if no PPS status is inserted.
Thus, I made it a point to call KF to add my number to the booking.
1) Entered the KF number of the account holder via phone pad. Entered PIN.
2) Told the agent of my intention. Agent initially said "there is no use to enter the KF number Sir, as you won't be getting any miles from this award ticket". I explained the reason, and she then proceeded.
3) Agent asked for the account holder's birthdate and nationality for verification. (OK, quite reasonable - although I DID already entered the PIN number for verification)
3) Agent then asked for MY birthdate and nationality for verification (I don't know if this is also the standard procedure, but no big deal ... I gave her the info).
4) Agent put me on hold briefly to enter the KF number and came back saying "your KF number is already entered, Sir. You won't be able to retrieve your booking online since I have touched it."
5) Me: "Eh? I didn't know that. So I won't be able to change my seat online etc.?"
6) Agent: "No Sir, you will have to call us."
7) Me: "Okay, then. Can you please see if there are any seats available in row 31/32?"
8) Agent: "Actually Sir, you are already assigned a seat in row XX".
9) Me: "Yes, I understand that. But I would like to get a seat in row 31 or 32 if there are any available."
10) Agent: "No, Sir. There are no more seats available in row 31 or 32."
11) Me: "I see. Okay, thanks anyway."
After I hung up, 1 minute later the booking showed up under my own My Booking. I can retrieve it. And you know what? I can see 5 seats in row 31/32 available. Changed it right there and then.
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