SQ 26/25 SIN-FRA-JFK to go A380 as of 15 JAN 2012

[flyingdoc]

I'm on the flight 7 Feb... will post it if my camera is up to it

Please do!

[SQflyergirl]

And if it is, I'm sure the rest of SQTalk would really enjoy an SQFG TR

SQFG lazy lah...... semi-retired

Please do!

Will try put up the menu. I presume you want the R class one?

[flyingdoc]

SQFG lazy lah...... semi-retired






Will try put up the menu. I presume you want the R class one?

Hi,

Yes, R class. Thanks!

[vsepr]

As SMK77 says, the rules on award bookings that get swapped to Suites have always been the same. They will honour the booking if you fly as booked but no changes are allowed. That has been the same for KF, DC and any other bookings.

If you hold First Class Saver award ticket on SQ26/25, they will change to Suites ticket for you and you are allowed to change date up to the ticket validity date because its just like a normal Suites redemption ticket, in R booking class. Call KrisFlyer to change. No questions asked.

But...if you hold a Business Saver ("I" booking class) award ticket, KrisFlyer will not change to Business Standard award ticket hence date change is not allowed UNLESS you are willing to top up miles and pay additional taxes.

[MAN Flyer]

If you hold First Class Saver award ticket on SQ26/25, they will change to Suites ticket for you and you are allowed to change date up to the ticket validity date because its just like a normal Suites redemption ticket, in R booking class. Call KrisFlyer to change. No questions asked.

But...if you hold a Business Saver ("I" booking class) award ticket, KrisFlyer will not change to Business Standard award ticket hence date change is not allowed UNLESS you are willing to top up miles and pay additional taxes.

So let me get this right....

If you booked a Saver award in First and the flight is now operated by an A380, for which they charge whatever ridiculous figure it is they charge (is it a million KF miles ?) and is NOT available to other FFP's at all, they will allow you to change dates FOC. However, if you have a Saver award in Business Class you cannot change FOC and instead have to pay for a Standard Award. For a cabin/route/aircraft for which Saver Awards are available on a daily basis for people who are members of other FFP's ?!.

Incredible. I can think of only one airline who has people who can come us with such bizarre rules. This is probably the same lot that initially banned people with First Class redemptions from accessing TPR....

[vsepr]

So let me get this right....

If you booked a Saver award in First and the flight is now operated by an A380, for which they charge whatever ridiculous figure it is they charge (is it a million KF miles ?) and is NOT available to other FFP's at all, they will allow you to change dates FOC. However, if you have a Saver award in Business Class you cannot change FOC and instead have to pay for a Standard Award. For a cabin/route/aircraft for which Saver Awards are available on a daily basis for people who are members of other FFP's ?!.

Incredible. I can think of only one airline who has people who can come us with such bizarre rules. This is probably the same lot that initially banned people with First Class redemptions from accessing TPR....

Yes, you are right, because the First Class Saver award ticket is changed to a Suites ticket at no charge, hence date change is allowed but the Business Saver award ticket is not changed to Business Standard. They should change both to Suites and Business Standard respectively.

That was what happen to me. Outbound in Suites and return on Business Saver. I cannot change the date of the return flight but the outbound one can. So basically I cannot change the dates of the trip.

[KC*]

Yes, you are right, because the First Class Saver award ticket is changed to a Suites ticket at no charge, hence date change is allowed but the Business Saver award ticket is not changed to Business Standard. They should change both to Suites and Business Standard respectively.

I agree with you 100% BUT I am sure if any changes are made by KF, it'd be in another manner. No prize for guessing.

[Kyo]

Speaking of A380 loads in response to another thread, I flew on the 16th ex-SIN and loads in R and Y (didn't bother going upstairs to look at J) were something like this with my own anecdotal, very unscientific glance around the cabin:

SIN-FRA
R - 1/3 full (i.e. 4/12)
Y - looked at least 95% full
J - cabin crew mentioned it was full

FRA-JFK
R - 2/12
Y - seemed at least 50% full


and the return on the 24th:

JFK-FRA
R - 3/12
Y - barely 20-25% full, it was virtually deserted (anyone easily could have staked an entire row for themselves). The back cabin was a ghost town.

FRA-SIN
R - 3/12
Y - seemed at least 80% full

[SQueeze]

Yes, you are right, because the First Class Saver award ticket is changed to a Suites ticket at no charge, hence date change is allowed but the Business Saver award ticket is not changed to Business Standard. They should change both to Suites and Business Standard respectively.

That was what happen to me. Outbound in Suites and return on Business Saver. I cannot change the date of the return flight but the outbound one can. So basically I cannot change the dates of the trip.

I just tried. First, the agent said the Suites tix can be flexibly changed.
Then upon execution, she said she had to contact the relevant department first for authorization.

Vsepr, Did you actually try to make the change and successfully did so or was it just a simple enquiry?

[jbflyer]

I just tried. First, the agent said the Suites tix can be flexibly changed.
Then upon execution, she said she had to contact the relevant department first for authorization.

Vsepr, Did you actually try to make the change and successfully did so or was it just a simple enquiry?

I am facing the same situation when I called KF center and trying to change the date of my award ticket.
The agent first said OK but he said he had to take back the 15% discount. After that I insisted that the UNLESS website does not allow me to do any change, he said OK, the discount is still valid. However, after I gave him the new date I need, he said he can only offer me business class ticket since my award booking is first class award ticket, due to aircraft change, they have only suite class now and he cannot offer me suite class unless I top up the differences. Now I am waiting his manager to call me back..

SQueeze, how is your case?

[vsepr]

I just tried. First, the agent said the Suites tix can be flexibly changed.
Then upon execution, she said she had to contact the relevant department first for authorization.

Vsepr, Did you actually try to make the change and successfully did so or was it just a simple enquiry?

Because my First Class Saver award ticket was changed to a Suites Class ticket, from 'O' booking class to 'R' booking class, so I can change the Suites ticket's date without any questions asked.

[vsepr]

I am facing the same situation when I called KF center and trying to change the date of my award ticket.
The agent first said OK but he said he had to take back the 15% discount. After that I insisted that the UNLESS website does not allow me to do any change, he said OK, the discount is still valid. However, after I gave him the new date I need, he said he can only offer me business class ticket since my award booking is first class award ticket, due to aircraft change, they have only suite class now and he cannot offer me suite class unless I top up the differences. Now I am waiting his manager to call me back..

SQueeze, how is your case?

If KrisFlyer is unwillingly to change to Suites Class for you, I suggest you go to CASE (Consumer Association of Singapore) to ask them to write a letter for you to KrisFlyer, cost S$10 http://www.case.org.sg/

KrisFlyer finally allowed me to change date of my Business Saver award ticket (Due to aircraft change to A380, no Business Saver awards) when I asked CASE to help me write a letter to KrisFlyer and waited 2 weeks for KrisFlyer's reply.

I explain to CASE that:

I redeemed a one-way Business Saver ticket at the KrisFlyer website from Frankfurt to Singapore on SQ25 on 20 April 2011 for travel on XX May 2012 when the aircraft operating the route was B747-400. Redemption tickets are allowed changes in the date of travel up to the ticket validity date, 04 Oct 2012 in this case, free of charge as long as there are seats available in the same award type (Saver, Standard and Full awards).

I wanted to change my date of travel to XX June 2012 in January 2012 and was told that the aircraft type was changed to A380-800 with effect from 15 January 2012 by the customer service agent and Business Saver awards are not offered and there are seats in Business Standard. Hence if I wish to change the date of travel, I need to top up the extra miles needed for a Standard award ticket as well as the difference in taxes involved due to ticket reissuance.

I was under the impression that award tickets allow date changed up to the ticket validity date and when I issued the ticket on 20 April 2011. There was no advanced notice in the website indicating that SQ25 will be changed to A380-800 in 2012 and in the event that the aircraft will be changed to A380-800, Business Saver award tickets are not available and date change require top up of miles to Business Standard and additional taxes, otherwise date change is not possible.

Furthermore, Under the Conditions of Carriage, Article 10: Schedules, Cancellations of Flights: https://www.singaporeair.com/jsp/cms...s-carriage.jsp
Para. 2. Cancellation, Changes of Schedule, etc.

(a) If Carrier cancels, terminates, diverts, postpones or delays a flight, substitutes a different type of aircraft or different class of service, is unable to provide previously confirmed space, fails to stop at a passenger’s stopover or destination point, or causes the passenger to miss a connecting flight on which he holds a reservation, Carrier shall, with due consideration to the passenger’s reasonable interests, either:

carry the passenger on another of its scheduled passenger services on which space is available; or re-route the passenger to the destination indicated on the ticket or applicable portion thereof by its own scheduled services or the scheduled services of another carrier, or by means of surface transportation. If the sum of the fare, excess baggage charge and any applicable service charge for the revised routing is higher than the refund value of the ticket or applicable portion thereof, Carrier shall require no additional fare or charge from the passenger, and shall refund the difference if the fare and charges for the revised routing are lower;

My argument is based on the fact that I am allowed to change date of travel to XX June 2012, but on this day, the aircraft is being substituted a different type of aircraft, hence KrisFlyer should honour the date change and allow me to travel in Business Standard award ticket without additional charge based on the terms & conditions in the Conditions of Carriage.

[jbflyer]

Thanks vsepr!

I will try to negotiate with KF. :-)

[SQueeze]

I am facing the same situation when I called KF center and trying to change the date of my award ticket.
The agent first said OK but he said he had to take back the 15% discount. After that I insisted that the UNLESS website does not allow me to do any change, he said OK, the discount is still valid. However, after I gave him the new date I need, he said he can only offer me business class ticket since my award booking is first class award ticket, due to aircraft change, they have only suite class now and he cannot offer me suite class unless I top up the differences. Now I am waiting his manager to call me back..

SQueeze, how is your case?

The itinerary shows I am on P / R class. I am not sure if this is also what vsepr has. That's why I asked him earlier if he just enquired but did not proceed further or if he indeed made a change without a fuss. Because my experience was that KF agent did not give a fuss about the date change upon enquiry but they just could not execute the transaction - which is also what I believe what you (jbflyer) experienced.

Anyway, my case is sorted out. KF has proven to be flexible in this matter (as in the past).

Give them a call again to remind them. Every query you had earlier is logged into their system and they know who you spoke to the last time and what is the status of the enquiry. My first date change request was a simple request. They came back to me after 2-3 days with the approval or in their own words - an "exception".

My second date change was more complicated. I need to go beyond the ticket validity. This time, it took them a week to give me another "exception".

My case may have been stronger as I have 2 tickets. One is a standard award. And I complained to them how I have already paid double for one of the tickets and this is already way overvalued.

Anyway, you have to report early at the airport as the check-in process may take 15 minutes or more as they have to reconcile your original e-ticket and the current itinerary. The e-ticket receipt cannot be re-issued to reflect the new dates as currently there are no more O or I classes available. They can only reissue to the new fare classes R or D and you have to top up. So they can only change the reservation with a manual note about the "exception". At check-in, the system will decline as it sees this discrepancy. The check-in agent will have to sort this out and they may call Krisflyer first to double check. Definitely only go to the First Class counter as they are more experienced. This account is based on actual experience 1.5 years ago. It is what the check in agent explained to me. She said no worries, she would sort it out and I wouldn't miss the flight.

[vsepr]

The itinerary shows I am on P / R class. I am not sure if this is also what vsepr has. That's why I asked him earlier if he just enquired but did not proceed further or if he indeed made a change without a fuss. Because my experience was that KF agent did not give a fuss about the date change upon enquiry but they just could not execute the transaction - which is also what I believe what you (jbflyer) experienced.

Anyway, my case is sorted out. KF has proven to be flexible in this matter (as in the past).

Give them a call again to remind them. Every query you had earlier is logged into their system and they know who you spoke to the last time and what is the status of the enquiry. My first date change request was a simple request. They came back to me after 2-3 days with the approval or in their own words - an "exception".

My second date change was more complicated. I need to go beyond the ticket validity. This time, it took them a week to give me another "exception".

My case may have been stronger as I have 2 tickets. One is a standard award. And I complained to them how I have already paid double for one of the tickets and this is already way overvalued.

Anyway, you have to report early at the airport as the check-in process may take 15 minutes or more as they have to reconcile your original e-ticket and the current itinerary. The e-ticket receipt cannot be re-issued to reflect the new dates as currently there are no more O or I classes available. They can only reissue to the new fare classes R or D and you have to top up. So they can only change the reservation with a manual note about the "exception". At check-in, the system will decline as it sees this discrepancy. The check-in agent will have to sort this out and they may call Krisflyer first to double check. Definitely only go to the First Class counter as they are more experienced. This account is based on actual experience 1.5 years ago. It is what the check in agent explained to me. She said no worries, she would sort it out and I wouldn't miss the flight.

Yup, my itinerary shows I am on P / R class too and I can change the date without any problem.