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Old 20th June 2019, 09:50 AM   #4
SQTalk Solitaire PPS
Join Date: 21-Dec-2006
Posts: 1,841

Originally Posted by nocturne View Post
If he does everything he promises, they wont be profitable.

They are low-cost for a reason, having spare planes standing by and reducing utilisation of the plane will put a strain on their profits.
It is not about having a spare plane all the time, the main critieria is service recovery and how fast will the pax be told and meals and drink coupons to be issued asap for long delays, and how its ground staff or its agent ground staff respond to the delay. Scoot can also even arange the transfer fo some of the pax onto other airlines' flights - as what air asia have done before in a long delay. The recent delays have pax stranded up tp 4 days and even from Taipei took 2-3 days to recover the pax.
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