http://www.guardian.co.uk/business/2...owterminalfive
Delays in carrying out vital mechanical and electrical work have forced the airports operator to apply to the Civil Aviation Authority to suspend Heathrow's normal service quality obligations for several months. And even when the building is finished, the passenger experience will be in some ways inferior to that at Heathrow's existing terminals, although restaurants, shops and luxury lounges for the well-heeled will rival any in the world.
British Airways, the sole user of Terminal 5, has already criticised some aspects of the terminal, saying that passengers at 45 per cent of the boarding gates will not be able to walk straight on to their aircraft - known in the industry as 'pier service' - but will have to be bussed out.
British Airways, the sole user of Terminal 5, has already criticised some aspects of the terminal, saying that passengers at 45 per cent of the boarding gates will not be able to walk straight on to their aircraft - known in the industry as 'pier service' - but will have to be bussed out.
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