I am in the HCMC Star Alliance lounge now and can advise that the facilities have been drastically cut back.
At the old terminal Star Alliance airlines shared with other airlines in a SASCO lounge and it was a bit tight but they had a good range of food and beverage including about 4 hot choices and a proper Vietnamese noodle soup. The bar was self serve and quite extensive.
When the new terminal opened Star Alliance was allocated one of the four (I believe) lounges which are all managed by SASCO. Much more space with less customers and a wide choice of F & B. Up to 8 hot dishes plus proper vietnamese soup and an extensive bar.
I have not been in the lounge for about 6 weeks and the facilities have now been cut back enormously. Only one hot dish, one cold cut instead of 5 or 6, no baquettes only plastic sliced bread and instant noodles with water not a soup stock. They still have the seafood sauce although the seafood is gone!
And the bar has been cut right back - tiger or heineken, only spirit is red label JW and the only white wine I could see was the Da Lat special. There was a guy asking for peanuts and was told that they don't have!
I told the staff what I thought of it and there was not much point because they are all SASCO and hide behind 'Star Alliance Management". When I asked for a business card from the manager they all ran away to hide. Told me to write to SQ.
Now I will write to SQ but I will not hold my breath for a response. Any other suggestion on how to bring this travesty to the notice of management?
At the old terminal Star Alliance airlines shared with other airlines in a SASCO lounge and it was a bit tight but they had a good range of food and beverage including about 4 hot choices and a proper Vietnamese noodle soup. The bar was self serve and quite extensive.
When the new terminal opened Star Alliance was allocated one of the four (I believe) lounges which are all managed by SASCO. Much more space with less customers and a wide choice of F & B. Up to 8 hot dishes plus proper vietnamese soup and an extensive bar.
I have not been in the lounge for about 6 weeks and the facilities have now been cut back enormously. Only one hot dish, one cold cut instead of 5 or 6, no baquettes only plastic sliced bread and instant noodles with water not a soup stock. They still have the seafood sauce although the seafood is gone!
And the bar has been cut right back - tiger or heineken, only spirit is red label JW and the only white wine I could see was the Da Lat special. There was a guy asking for peanuts and was told that they don't have!
I told the staff what I thought of it and there was not much point because they are all SASCO and hide behind 'Star Alliance Management". When I asked for a business card from the manager they all ran away to hide. Told me to write to SQ.
Now I will write to SQ but I will not hold my breath for a response. Any other suggestion on how to bring this travesty to the notice of management?
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