So, my flight last week was cancelled 20min after supposed to board, with us still in the lounge. This meant an overnight stay in a hotel, supplied by the airline, and a rerouting the following day.
Airline has confirmed they will pay my telephone bill from hotel to them for rearranging my flights - there was no personnel at this outpost. This amounted to over Euro30 as they were pretty useless in the first call.
In this case, they are claiming "Bird Strike" as a way of getting out of their Euro600 compensation. Without seeing technical logs for the flight, is there a way to confirm the cause?
A couple of years ago we had a case with BA but their claim was Severe Thunderstorms over Europe that impacts all flights out of Heathrow so that claim was refused.
Airline has confirmed they will pay my telephone bill from hotel to them for rearranging my flights - there was no personnel at this outpost. This amounted to over Euro30 as they were pretty useless in the first call.
In this case, they are claiming "Bird Strike" as a way of getting out of their Euro600 compensation. Without seeing technical logs for the flight, is there a way to confirm the cause?
A couple of years ago we had a case with BA but their claim was Severe Thunderstorms over Europe that impacts all flights out of Heathrow so that claim was refused.
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