CX841 JFK-HKG Diversion to Zhuhai: "How I Survived The 33-Hour Flight From Hell"

[yflyer]

Interesting that this one wasn't very widely reported in the press.

HKD1000 doesn't sound like very good compensation for what happened (taking the article at face value).


http://www.lifehacker.com.au/2014/04...ght-from-hell/

[yflyer]

Found another article, it looks like it was CX831 not 841 as stated in the earlier post.

http://www.thestandard.com.hk/news_d...r=20140401&fc=

[CarbonMan]

It's unfortunate when these things happen; in this case something that the airline had no control of. And these things do happen. We just need to take it in stride and do the best in the given circumstances. One can be firm with the airline reps when incompetence occurs but being violent is not the solution. In fact it may cause more issues, when they are so flustered by bad behavior that they get emotional and negatively reactive as a result. The airline faces these kinds of issues far more than we do, and it's probably not the first time they need to handle these crises, so we should just let them get on with their jobs. And the end of the day, when occasions like this happens to you, you had better hope you're on a reputable airline.

[ken44]

I find it commendable that CX has given the HKD1000 compensation on top of (on surface) appaering to do what ought to be done. Just that unfortunately they were stuck on board after arriving at Zhuhai.