After the new system upgrade, I had noticed that SIA had blocked my travel agents from choosing seats. Nowadays, the nearest seats my travel agent can see is 2nd Cabin onwards in Economy Class which is totally unfair and they have no choice as their booking system only allows them to select either of the 2 rows allocated to them. In the past, my travel agents had no issue getting front seats for me.
In fact I had complained numerous times to SIA and they claimed that their Seat Planner only blocks Row 31 and 32 which I understand they reserved for Infants / Babies which is not true. They even ask me to book early for my flights which I did. Is 4 to 6 months long enough to book my flights and if so how come I am still given 2nd Cabin.
It is becoming extremely frustrating that every time I book my flight, I have to write in to SIA to complain and then they will take action to change my seats.
Being a corporate and business traveler with Elite Gold status, we are given Priority Tag on our luggage. However, if we are sitting at the back of the plane, what is the purpose of this Priority Tag. By the time we clear Immigration, the non-priority passengers would have cleared Immigration and Customs and left the airport already.
I'm sure a lot of people here using travel agents are facing the same issue as me.
In fact I had complained numerous times to SIA and they claimed that their Seat Planner only blocks Row 31 and 32 which I understand they reserved for Infants / Babies which is not true. They even ask me to book early for my flights which I did. Is 4 to 6 months long enough to book my flights and if so how come I am still given 2nd Cabin.
It is becoming extremely frustrating that every time I book my flight, I have to write in to SIA to complain and then they will take action to change my seats.
Being a corporate and business traveler with Elite Gold status, we are given Priority Tag on our luggage. However, if we are sitting at the back of the plane, what is the purpose of this Priority Tag. By the time we clear Immigration, the non-priority passengers would have cleared Immigration and Customs and left the airport already.
I'm sure a lot of people here using travel agents are facing the same issue as me.
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