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Tiger retracts statement about rivals' airfares

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  • Tiger retracts statement about rivals' airfares

    SINGAPORE - Tiger Airways Australia has retracted a statement it made in August about its competitors' airfares.

    On Aug 10, the airline e-mailed customers saying that since its grounding "our competitors have raised their fares by more than 30 per cent".
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    Yesterday, it retracted the statement and apologised for its conduct after being ordered by the Australian Competition and Consumer Commission (ACCC) to do so.

    The ACCC received complaints from its rivals that Tiger Australia had made erroneous claims about the increased airfares in Australia during its six-week suspension in July and August.

    In a corrective e-mail to its customers issued on Oct 12, the budget carrier said "it did not have a proper basis for which to make this statement and as such it may have contravened the Competition and Consumer Act 2010 (CCA) by making a false or misleading representation."

    The Business Times reported that ACCC considers the corrective notice to Tiger's subscriber customers "a suitable resolution to the complaint".

    The airline remains committed to working with the ACCC to ensure it complies with trade practices, it said in a statement.

    On Jul 2, the Civil Aviation Safety Authority(CASA) grounded Tiger Australia after two reported incidents of aircrafts flying too low, and following warnings about pilot proficiency, training and checking, and fatigue management. After six weeks, CASA finally lifted the flying ban after the budget carrier agreed to new conditions including extra training for pilots.

    Even though the ban had been lifted, Tiger Australia, which started operations early August, has been restricted to 18 flights a day, compared with 60 before its suspension.

    On Tuesday, Tiger Australia said that the number of passengers it carried in Sept was 395,000, a 15 per drop compared to the same month last year.

    The average load factor across its network in Asia and Australia also fell from 87 per cent a year ago to 78 per cent last month.


    http://www.relax.com.sg/news/787192/..._airfares.html

  • #2
    how miscellaneous of them
    My SQ and flying Videos: Youtube My Travel Blog: AussieFlyer.net

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    • #3
      never step on ACCC's toes...

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