KrisFlyer Feedback Session

[oblivious]

Is anyone going for this, on the 26th?
________
W180

[LionCity]

Haven't heard about it. It is an invitation only session and where is the location?

I assumed you meant the 26th of August.

[oblivious]

26th of August, in Singapore. Here's the gist of it:

Your input and opinion would be invaluable to us and we would like to invite you to share your thoughts and feedback on the new features of the programme.

The feedback session will be held in the form of a focus group discussion with a moderator from our Customer Research Department. The focus will be on exploring your views on the new features and what you see as improvements over the current features in the KrisFlyer programme.

What 'new features and improvements?'

Oh, there's a link too:
http://www.singaporeair.com/saa/en_U...staticVBR.html

I wonder if there's going to be a horde of angry PPS members there... Might be interesting.
________
Chevrolet Equinox

[MAN Flyer]

I wonder if there's going to be a horde of angry PPS members there... Might be interesting.

I hope everybody there will be angry, PPS or not.

I would hope number one on the list of everybody who goes will be to ask them to explain the ridiculous ongoing ban on saver redemptions on J class on the 77W and 380. I won't refer to the cabin as new as it no longer is.

Oh, and ask them why members of LH's M&M can get saver awards in those cabins, but their own FFP members - including their very own top tier QPP's and TPP's - are still banned.

[Pinkfloyd]

Oh, and ask them why members of LH's M&M can get saver awards in those cabins, but their own FFP members - including their very own top tier QPP's and TPP's - are still banned.

KF being KF, they would probably try to deny knowledge of this fact and start to "look into it". After a period of time, they will probably stop M&M members from booking savers as well...

[SQJunkie]

I would hope number one on the list of everybody who goes will be to ask them to explain the ridiculous ongoing ban on saver redemptions on J class on the 77W and 380. I won't refer to the cabin as new as it no longer is.

Not forgetting F savers on 77W (+73A) too.

[MAN Flyer]

Not forgetting F savers on 77W (+73A) too.

Fair point, although I do not like the F cabin on the 77W so unless it was ridiculously cheap I wouldn't waste my miles either upgrading or booking a full redemption for it. I'd rather save them and go in the front J cabin, on the 77W.

[jhm]

It sounds like a feedback session to see what "enhancements" would go down best ... I hope I'm wrong!

[oblivious]

It sounds like a feedback session to see what "enhancements" would go down best ... I hope I'm wrong!

I cannot fathom how they could 'enhance' KrisFlyer any further - it'd be like squeezing water from a stone.
________
DC MEDICAL MARIJUANA

[SQ238]

I hope everybody there will be angry, PPS or not.

I would hope number one on the list of everybody who goes will be to ask them to explain the ridiculous ongoing ban on saver redemptions on J class on the 77W and 380. I won't refer to the cabin as new as it no longer is.

Oh, and ask them why members of LH's M&M can get saver awards in those cabins, but their own FFP members - including their very own top tier QPP's and TPP's - are still banned.

For a long time I (like all others I'm sure) have been waiting for them to introduce saver redemptions for J on the 77W and A380.

Maybe one of the new enhancements will be SQ will take them off all other flights instead of introducing them onto the flights they should have been on years ago.

It will be interesting to see what the latest enhancements will cost us all.

SQ238.

[Gunners]

I am concerned that SIA keeps replacing the aircraft thereby limiting J saver redemptions whilst at the same time increasing the opportunties to earn FFP through partner programs such as the Westpac Premium Krisflyer Credit Card. Simple supply and demand indicates that there will be fewer opportunities for individual PAXs to obtain J saver redemptions.

The extensive availability of J saver redemptions may be thing of a past. My other concern is that the "new Krisflyer members" may consider the current J redemption availabilty "as normal." If that is the case SIA will have no compulsion to make any changes. It would be interesting to know how may Krisflyer members are regularly opting for J Standard redemptions.

I believe that SIA will continue to endeavour over time to reduce the availability of J saver redemptons as the number of Krisflyer points issued in the World increases and they replace the airport.

There needs to be a "big bang" in the airline indiustry to get SIA to change such as another airline providing a better offer on the value curve.

Gunners

[Kyo]

I wonder why I didn't get invited. Oh, that's right - probably because I'd be pointing out just about everything they've been doing wrong and Eileen doesn't want to see me...

They are going to get a bunch of people who are more thrilled about getting the $100 and who probably don't fly frequently enough to even matter. Please, someone here prove me wrong. (preferably someone who's at least QPP... but then again, I doubt QPPs need $100 to defray travel expenses)

An exercise doomed from the start is what this smells like - I wonder what would happen if I were to turn up just for fun out of nowhere... "oh, but sir, you're not on the mailing list, even if you're a KF member your opinion doesn't count in this particular instance"

If they were at all serious about conducting actual, scientific research into real enhancements drawn from a reasonable sample size, they'd have sent the mailer to everyone but limited the offer to the first (let's say) 1,000 KF members who confirmed. Or even 200-300 KF members (fair enough, times are still supposed to be tough)...

An utter joke.

[jhm]

I wonder why I didn't get invited.
[...]
They are going to get a bunch of people who are more thrilled about getting the $100 and who probably don't fly frequently enough to even matter. Please, someone here prove me wrong. (preferably someone who's at least QPP...

Are you at least QPP then ?

[Kyo]

We really need sarcasm smilies... (would have expected you to pick up the irony, my fine friend...)

If someone here is PPS and was invited, feel free to shout and wave now...

[jjpb3]

If they were at all serious about conducting actual, scientific research into real enhancements drawn from a reasonable sample size, they'd have sent the mailer to everyone but limited the offer to the first (let's say) 1,000 KF members who confirmed. Or even 200-300 KF members (fair enough, times are still supposed to be tough)...

Oh dear. If that's how your market research firm conducts their sampling, you should fire them.

I hope someone would leak the questions being asked, but I suspect that would likely violate a non-disclosure agreement.