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A pleasant surprise - PPS benefits enhancements!

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  • A pleasant surprise - PPS benefits enhancements!

    Got this in the mailbox today:

    NEW & EXCLUSIVE PPS CLUB PRIVILEGES

    Dear Mr. StarG,

    We would like to extend our sincere appreciation for your support for Singapore Airlines. You inspire us to go the extra mile to bring you the best when you travel with us. Thus, your feedback has been invaluable in ensuring that the PPS Club stays relevant and rewarding for our most loyal customers. Today, we are pleased to share with you some new and exclusive privileges that have been designed to better meet your travel needs and to provide the heightened level of recognition that you deserve.

    1) Extension of PPS Reserve Value validity

    In response to your feedback, and in recognition of your continued loyalty, any Reserve Value that you accrue from today will be valid for six years, up from the current length of three years. Reserve Value is derived from your Current PPS Value in excess of the S$25,000 PPS Value required for membership renewal.

    With this change, you can be assured that any amount you spend beyond the S$25,000 PPS Value required for membership renewal will now count towards your requalification for even more years to come.

    2) Bonus XX,XXX in Reserve Value

    Your loyalty and patronage have been important in helping us grow and improve our services over the years. In appreciation of your longstanding support as a PPS Club member of 18 years, we are pleased to present you a one-time award of S$XX,XXX in Reserve Value, which can be used towards your membership renewal in subsequent years. This will be reflected in your account by the end of October 2013.

    3) Priority Access to Economy Saver Awards

    As a Solitaire PPS Club member, you will now enjoy better redemption benefits. If you book a Saver Economy Class award for yourself or any of your redemption nominees, we will give your booking priority for confirmation over other members.

    4) Access to Silver Kris Lounge on Arrival

    We understand the importance of looking and feeling refreshed for an appointment after a long flight. If you are arriving in Singapore on a Singapore Airlines or SilkAir flight, we welcome you to freshen up in the First Class area of the SilverKris Lounge in Changi Airport Terminal 2 or 3. You may invite a guest who is travelling with you on the same flight. Simply present your boarding pass and membership card to our staff.

    5) Guaranteed Economy Class seat on any flight

    As a further enhancement to your current suite of travel privileges, we will be happy to guarantee your Economy Class booking on any Singapore Airlines or SilkAir flight in either S or Y fare classes up to 24 hours before flight departure. You will no longer need to be waitlisted in First or Business Class, as required previously, before being confirmed in Economy Class.

    These new benefits are the latest in a series of improvements to our PPS Club and KrisFlyer programmes, including the ability to earn PPS Value on the fuel surcharge component of your Singapore Airlines Suites, First Class or Business Class tickets on Singapore Airlines or SilkAir from 1 July 2013.

    We hope that with these developments, you will find your Singapore Airlines PPS Club membership more enriching and rewarding than before. For more details on the privileges and benefits of your membership, please log in to your account at krisflyer.com and refer to the ‘PPS Club Membership Guide’.
    Excellent moves in the right direction.

  • #2
    Pleasant recognition indeed.

    Comment


    • #3
      Excellent but is this targeted specifically for you or across the board?

      Comment


      • #4
        Originally posted by 9V-JKL View Post
        Excellent but is this targeted specifically for you or across the board?
        I think it is general benefits enhancement.

        Comment


        • #5
          The one which caught my eye is Point 4) Access to Silver Kris Lounge on Arrival.

          Good enhancements..

          Comment


          • #6
            I just got the email as well. It looks like QPP's get it as well as TPP's.

            It seems a little strange to offer Priority Access to Economy Saver Awards when in order to qualify for QPP and TPP you need to fly in J or F. Shame they didn't extend that to at least JCL as well. Besides, if you've got a good enough PPS co-ordinator you can usually swing a bit of extra availability every now and again.

            Comment


            • #7
              Go the same email as you.. except for point 2... I guess only some people get the bonus reserve value.. not that I actually need it... but still.. would have been nice...

              Comment


              • #8
                Actually, my message is different, and I didn't get no Bonus Reserve Value.


                Dear Mr MAN Flyer,

                We would like to extend our sincere appreciation for your support for Singapore Airlines. You inspire us to go the extra mile to bring you the best when you travel with us. Thus, your feedback has been invaluable in ensuring that the PPS Club stays relevant and rewarding for our most loyal customers. Today, we are pleased to share with you some new and exclusive privileges that have been designed to better meet your travel needs and to provide the heightened level of recognition that you deserve.

                In response to your feedback, and in recognition of your continued loyalty, any Reserve Value that you accrue from today will be valid for six years, up from the current length of three years. Reserve Value is derived from your Current PPS Value in excess of the S$25,000 PPS Value required for membership renewal.

                With this change, you can be assured that any amount you spend beyond the S$25,000 PPS Value required for membership renewal will now count towards your requalification for even more years to come.

                As a Solitaire PPS Club member, you will now enjoy better redemption benefits. If you book a Saver Economy Class award for yourself or any of your redemption nominees, we will give your booking priority for confirmation over other members.

                We understand the importance of looking and feeling refreshed for an appointment after a long flight. If you are arriving in Singapore on a Singapore Airlines or SilkAir flight, we welcome you to freshen up in the First Class area of the SilverKris Lounge in Changi Airport Terminal 2 or 3. You may invite a guest who is travelling with you on the same flight. Simply present your boarding pass and membership card to our staff.

                As a further enhancement to your current suite of travel privileges, we will be happy to guarantee your Economy Class booking on any Singapore Airlines or SilkAir flight in either S or Y fare classes up to 24 hours before flight departure. You will no longer need to be waitlisted in First or Business Class, as required previously, before being confirmed in Economy Class.

                These new benefits are the latest in a series of improvements to our PPS Club and KrisFlyer programmes, including the ability to earn PPS Value on the fuel surcharge component of your Singapore Airlines Suites, First Class or Business Class tickets on Singapore Airlines or SilkAir from 1 July 2013.

                We hope that with these developments, you will find your Singapore Airlines PPS Club membership more enriching and rewarding than before. For more details on the privileges and benefits of your membership, please log in to your account at krisflyer.com and refer to the ‘PPS Club Membership Guide’.

                As we continue to find ways to enhance your membership experience, we look forward to your feedback and continued support. Thank you and we hope to welcome you on board soon.


                Yours sincerely,

                Shirlene Teo
                Manager Loyalty Marketing
                Singapore Airlines Limited

                Comment


                • #9
                  Originally posted by tfung View Post
                  Go the same email as you.. except for point 2... I guess only some people get the bonus reserve value.. not that I actually need it... but still.. would have been nice...
                  It's probably a Sir StarG only programme....

                  The should bring back LPP....I'd probably fly them more to be honest.

                  Comment


                  • #10
                    Originally posted by MAN Flyer View Post
                    It's probably a Sir StarG only programme....

                    The should bring back LPP....I'd probably fly them more than to be honest.
                    looks like my measly 12 years of TPPS is not worthy of bonus reserve value.. haha...

                    But yes.. if LPP came back, would have been even sweeter...

                    Comment


                    • #11
                      Originally posted by StarG View Post
                      Got this in the mailbox today:



                      Excellent moves in the right direction.
                      StarG, item 2 is missing from my email. Anyway, something better than nothing.

                      Comment


                      • #12
                        I guess they are giving us the next best thing. More extension of PPS reserve value.
                        Basically to limit their exposure to just 6 year's inflation.

                        Yes, Guaranteed Business Class would have been nice. They can always limit it to Z (highest) class for example. Probably not operationally doable for certain routes and times.

                        Comment


                        • #13
                          Lounge access on arrival sounds interesting

                          Comment


                          • #14
                            QPP and TPP enjoy the benefits of Reserve Value. For QPP, it's valid three years, for TPP, it's valid six years. PPS Value has already been altered to include YQ a couple of months back.

                            With 24,000 PPS members, I am surprised that they still lower the bar and make it easier for members to stay on. Still a good move, once you are in the Club they try to keep you there :-)

                            I was hoping for a new/different way to get to Solitaire but that stays at 250,000 SGD in five years.

                            I don't get the Economy benefits but waitlist clearing for upgrades/awards in J and F has been excellent so far. Looks like the unpublished benefits are still the best :-)

                            Comment


                            • #15
                              the arrival benefits are sadly not that attractive to singapore based folk since i would rather head home and the enhanced access to saver economy is certainly not as useful as enhanced access to saver upgrades or saver J. the increased length of time for reserve value is appreciated but most of all the very fact that there are any enhancements is remarkable! what on earth is happening?

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