is SQ overated?

[LionCity]

yeah, you cant judge an airline by reviews I realised after I started flying more frequently.

My answer to your question is in F and J, SQ is by no means overrated but it is in Y.

Y needs a revamp in service standards if you ask me. Its still good but several other Asian airlines are as good in Y or better at times. SQ can improve the Y experience easily without it being too costly. Sure they may not generate the same yields as J/F pax but their sheer numbers make them quite a prowess too I reckon. An I would think a more satisfied Y pax is likely to consider moving up to J in the future.

I agreed with you that improving the Y product will go someway in moving up to J in the future. I was flying liked crazy in Y for 4 years before moving up to J due to the good experiences. Haven't been flying Y other than one or two trips in the past year and the experiences haven't been that interesting. But will qualify that statement on limited Y experiences and could have been affected by previous J/F experiences.

[HUGE AL]

I wonder if the person on the other end of the line is thinking to themselves 'Why is this person asking me to read all the BTC options to him (and then asking me to repeat them slowly...), when they are freely available on the website for him to ponder and choose ?'.

To save you time and any future aggravation:

http://www.singaporeair.com/saa/Util...selections.jsp

Exactly what I was thinking.

[sumitsan]

MAN_FLYER & Kyo, Thanks for the info. I vaguely remembered where the link was, but the thing is whenever I am selecting a seat, I always have to call them, and that's when they ask me what I want for meals. Usually, at that moment, I'm not behind a PC. Anyways, the BTC is just one experience out of many other issues. They could really improve on basic customer service skills in the overall. I know from past experience that call center jobs are stressful, but with that said, only those with complete patience should be in that field.

And Kyo, I completely agree with you that there are far worse call center agents as well out there that I'll probably run into down the road. I'm just mentioning from my experience.

[concept|infinit]

yeah, you cant judge an airline by reviews I realised after I started flying more frequently.

My answer to your question is in F and J, SQ is by no means overrated but it is in Y.

Y needs a revamp in service standards if you ask me. Its still good but several other Asian airlines are as good in Y or better at times. SQ can improve the Y experience easily without it being too costly. Sure they may not generate the same yields as J/F pax but their sheer numbers make them quite a prowess too I reckon. An I would think a more satisfied Y pax is likely to consider moving up to J in the future.

[Kyo]

Here is generally the F selection, if you have to 's-p-e-l-l' out the exact code... (which you shouldn't):



Of course, different routes have different options that can be keyed in. Only uploading this as I'm sure some people would be interested... if any of the mods prefer, I can remove it.

[MAN Flyer]

During the few Business/First class trips I take, when I go for the "book your cook" option, they always read the menu really fast, and when I politely ask them if it is possible to repeat the options slowly, they get upset with me.

I wonder if the person on the other end of the line is thinking to themselves 'Why is this person asking me to read all the BTC options to him (and then asking me to repeat them slowly...), when they are freely available on the website for him to ponder and choose ?'.

To save you time and any future aggravation:

http://www.singaporeair.com/saa/Util...selections.jsp

[Kyo]

sumitsan: I can think of one call centre in particular that is far, far, FARRRRR worse. How bad? If there was a BTC option, they'd probably say there was no such thing as BTC... and then blame it on non-existent Terms & Conditions or something..

KF is frustrating at times but nowhere close to being the rudest agents in the biz..

[sumitsan]

IMO, in the overall, SQ does provide top notch service in the air. With the exception of flights to MAA and a one-time SQ26 problem, the crew are very attentive, and are always very hospitable.

I hear bad things about management, but didn't "personally" experience anything negative there, so can't comment on that, even about Mr CCS. However, I have to say that the people working at the call centers for SQ are probably the rudest agents I've talked to in the call center business. During the few Business/First class trips I take, when I go for the "book your cook" option, they always read the menu really fast, and when I politely ask them if it is possible to repeat the options slowly, they get upset with me.

As a person who works at monitoring call center agents at my workplace, I gotta say, that's horrible customer service.

[HUGE AL]

yea i see where you coming from. But you gotta understand where i am coming from too, its like buying a new car, you read the reviews and get an impression of it before actually seeing and buying the car yourself.

Reading reviews is one thing, reading propaganda is entirely another.

At the end of the day, you'll still go out and buy that car and (hopefully) most likely have opinions of your own.

[singaporeairlinesboi]

What a surprise.

yea i see where you coming from. But you gotta understand where i am coming from too, its like buying a new car, you read the reviews and get an impression of it before actually seeing and buying the car yourself.

[MAN Flyer]

ive never flown EK. I've just been reading all the EK's trip report on Airliners. net and Skytrax reviews and the most common thing the writer writes is that they are inconsistent "service ranges from complete rudeness to excellent".

What a surprise.

[singaporeairlinesboi]

How often do you fly SQ and EK ?.

ive never flown EK. I've just been reading all the EK's trip report on Airliners. net and Skytrax reviews, and the most common thing the traveler experiences is the inconsistent level of service. "service ranges from complete rudeness to excellent". so i cant judge EK untill i fly with them, but from what i read, that is the impression EK has given me.

[MAN Flyer]

sounds more like EK's level of service instead no?

How often do you fly SQ and EK ?.

[singaporeairlinesboi]

The main issue with SQ's premier classes are its Inconsistencies of service level, rather than overrated. One may experience a top notch service whilst another premium pax maybe given a so-so service unbecoming of SQ's famed inflight service.

sounds more like EK's level of service instead no?

[HUGE AL]

Here are the latest Skytrax ratings - http://www.airlinequality.com/Airlines/SQ.htm

What do you think is overrated?

Skytrax!