A380 to HKG Krisworld faulty, pax get USD 100 inflight voucher

[hsf]

If someone gets say 5k miles then there is a good chance they will go to waste (eg any not a krisflyer member or who is an infrequent flyer).

Much better to have something that everyone can benefit from - hence cash or duty free voucher.

I would agree with this, although it would be nice to have a choice!

[SQ All The Way]

If someone gets say 5k miles then there is a good chance they will go to waste (eg any not a krisflyer member or who is an infrequent flyer).

Much better to have something that everyone can benefit from - hence cash or duty free voucher.

+1

[Kiwi]

Not clear what you mean. As AVOD setup is part of the experience of the flight, compensation by miles should be more practical and tangible then just giving Krishop vouchers.

If someone gets say 5k miles then there is a good chance they will go to waste (eg any not a krisflyer member or who is an infrequent flyer).

Much better to have something that everyone can benefit from - hence cash or duty free voucher.

[SQ All The Way]

My flight on 6 Aug on A380 to HKG, the Krisworld was faulty 20 mins after take off, each pax (Y, J & Suites) get USD 100 inflight customer care voucher for duty free items.

Does this happen often, especially this on the whale jet? If it is, SQ losing big bucks, imagine USD 100 for each pax.

Were you flying Y, J or R and how did you find out what the compensation was in other classes?

There is a similar thread posted on SQTalk from last year.

http://www.sqtalk.com/forums/showthread.php?t=5860

On one of my F flights last year (LAX-NRT), krisworld was unavailable for the whole flight and each F pax received USD200 compensation toward krishop. I don't know what was give to J and Y pax on that flight.

SQ may have different compensation amounts for each COS.

cheers.

[benlee]

Oh no.. someone better delete this post before management gets any wise ideas...

On 2nd thought, you had a point. Maybe extra Krisflyer miles for KF members and krishop vouchers for non-KF members.

[benlee]

That's a terrible idea. Low value and high risk of being orphaned (= nil value) for many passengers.

Not clear what you mean. As AVOD setup is part of the experience of the flight, compensation by miles should be more practical and tangible then just giving Krishop vouchers.

[feb01mel]

I actually intended to ask already, but I see them writing vouchers for all the pax already, so I already guess they will be giving it out to us.

[flyguy]

one must ask and even demand for compensation esp in EY or in any classes through the CSS or IFS; if its not forthcoming and the IFE is down for 80% of the time.

[Kyo]

Yesterday with CA J, the screened movie was Painted Skin (no AVOD, let alone personal video) there was video but no sound... they blamed it on the VCD manufacturer after offering to re-insert said VCD (looked like a tape).

I was 'compensated' with a nice smile and a bottle of Xidarun distilled water. The back-to-basics generosity was most refreshing!




Since the stewardess was so sincere and had such a wonderful smile, I didn't mind.

[Kiwi]

It would be more meaningful if they give out complimentary Krisflyer Miles instead. Most of Krishop items doesn't interest me.

That's a terrible idea. Low value and high risk of being orphaned (= nil value) for many passengers.

[Kiwi]

That is pretty generous compensation.

Flying QF F SYD-SIN in June my seat's IFE was broken. No spare seat to move to. While I did get some duty free compensation it wasn't as generous.

[Kyo]

Well, it will be an excellent opportunity for SQ to promote the benefits of it's Krisflyer program to non-Krisflyer pax and ask them to join

Oh no.. someone better delete this post before management gets any wise ideas...

[benlee]

Presuming every pax is a Krisflyer Member and interested in miles?

Well, it will be an excellent opportunity for SQ to promote the benefits of it's Krisflyer program to non-Krisflyer pax and ask them to join

[vincent0720]

Because it's A380 !

[mec]

It would be more meaningful if they give out complimentary Krisflyer Miles instead. Most of Krishop items doesn't interest me.

Presuming every pax is a Krisflyer Member and interested in miles?