Originally posted by SQ228
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Originally posted by HUGE AL View PostDang, BA is THAT bad? Does that cabin apply to LHR-California as well?
Anyway here's the easy way to check the deployment of new/old F to various destinations:
http://www.ftdashboard.net/dest/lax.htm
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Originally posted by Kyo View PostBNE gets J, on a 333 usually. Did they send a 77W just for the royal family?
Maybe the whole thing was a ruse to fool the paparazzi who just wasted $$$ booking J seats on the SQ flight...
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Originally posted by MAN Flyer View PostI have to say having just done LHR-IAH-LHR in F on BA in a disgracefully tatty F cabin with IFE screens the size of my Blackberry and toilets you struggled to turn sideways in, I don't blame them for going for the space and comfort of Suites on the 380.
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Originally posted by SQJunkie View PostNot quite a personal sighting: William & Kate in BNE
BNE has no SQ flight with F, so I think the journalist may be mistaken.
Or did they book out the entire J section ?
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They flew out from LHR on SQ a couple of weeks ago, causing some amusing murmurings over here about not flying BA.
I have to say having just done LHR-IAH-LHR in F on BA in a disgracefully tatty F cabin with IFE screens the size of my Blackberry and toilets you struggled to turn sideways in, I don't blame them for going for the space and comfort of Suites on the 380.
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Not quite a personal sighting: William & Kate in BNE
http://news.smh.com.au/breaking-news...919-265es.html
The following morning the Duke and Duchess of Cambridge flew out of Tuvalu in a silver jet, spending about two and a half hours on Queensland soil as they waited to board a Singapore Airlines flight for the final leg home.
They are believed to have booked out the entire first class section.
Or did they book out the entire J section ?
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On my CI 004 in F this month, ran into Jeremy Lin's father who was a regular on this sector
The crew had prepared his favorite Taiwanese breakfast rice porridge accompaniment: doufu ru or miso fermented tofu which they offered to me as well since I had also ordered the Chinese breakfast (green lentil porridge yum!)
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Originally posted by Inflight Sup View PostUnion agreements between management and staff. For certain categories such as pilots, agreements have to be adhered to. Certain seats are blocked and not released for sale on certain sectors.
In the past, check in staff could approach staff travelling in their attempts to resolve seating requests from revenue pax. However, some of these requests created issues: pilots were moved to a seat next to an infant, to a noisy pax.
To avoid all these bickering issues, unions & management agreed to allocate dedicated seats and will honour it, without putting the pilots through a position to decide. They could be very junior and very compliant and this offered opportunities for abuse by station staff at check in. Later, the pilots will file a report stating that their dedicated seats were taken away.
The unions have a point here. Allow management an inch and they will walk right over you. Just because you're a staff ( pilot ) does not make you a nobody.
Such 'accommodations' are best resolved by people who understand. In this respect, the negotiations between cabin crew and staff travelling is the right approach. Check in staff could have done the same... yet, the pilot/staff may not have presented themselves at check in, since these are seats that have already been preassigned and effective for the entire summer schedule.
There lies the difference between a well trained and experienced staff against an attitude of indifference... and the difference may well cost $$$ in compensation, customer satisfaction and loyalty.
I was once on NRT-SIN in full-fare F, confirmed in 2A - my favorite seat on the 747. When I boarded, a off-duty pilot had taken the seat and told the FA to offer me 3A instead. When I insisted getting 2A, the pilot moved without looking at me or apologizing. Later in-flight, I asked the IFS for the name of the pilot to write in to SQ. Out of the blue, the cabin crew became extremely defensive: the gate instructed the pilot wrongly, I misunderstood the situation, the pilot never intended to occupy the seat etc. Hence, I could no longer write in although I found the behavior extremely questionable.
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Originally posted by MAN Flyer View PostDavid Walliams from Little Britain in there today.
He should be on Our Lady Air or Great British or Fly Lo.
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Saw Jacques Rogge the IOC President leaving the Concorde Room at LHR last Thursday and saw David Walliams from Little Britain in there today. There was also some African VIP being fawned on by BA Special Services but I didn't recognise him.
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Originally posted by Inflight Sup View PostUnion agreements between management and staff. For certain categories such as pilots, agreements have to be adhered to. Certain seats are blocked and not released for sale on certain sectors.
In the past, check in staff could approach staff travelling in their attempts to resolve seating requests from revenue pax. However, some of these requests created issues: pilots were moved to a seat next to an infant, to a noisy pax.
To avoid all these bickering issues, unions & management agreed to allocate dedicated seats and will honour it, without putting the pilots through a position to decide. They could be very junior and very compliant and this offered opportunities for abuse by station staff at check in. Later, the pilots will file a report stating that their dedicated seats were taken away.
The unions have a point here. Allow management an inch and they will walk right over you. Just because you're a staff ( pilot ) does not make you a nobody.
Such 'accommodations' are best resolved by people who understand. In this respect, the negotiations between cabin crew and staff travelling is the right approach. Check in staff could have done the same... yet, the pilot/staff may not have presented themselves at check in, since these are seats that have already been preassigned and effective for the entire summer schedule.
There lies the difference between a well trained and experienced staff against an attitude of indifference... and the difference may well cost $$$ in compensation, customer satisfaction and loyalty.
I guess I was just taken aback by the vulgar way the gate agent did to my BP by crossing out my original seat number with a big cross and wrote the new seat number with a big circle around it. At least in Y, for seat reassignments previously, they issued new boarding passes to me..... This is just so unprofessional, IMHO.
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Originally posted by cmy View PostTurns out that out of the 6 passengers, 1 was a SQ staffer (2C) and 1 SQ off-duty pilot (2A) and a passenger in 1A. When I voiced my displeasure in not having a window seat, the LS then proceeded to ask the off-duty pilot if he could swop seats with me, which he graciously did.
In the past, check in staff could approach staff travelling in their attempts to resolve seating requests from revenue pax. However, some of these requests created issues: pilots were moved to a seat next to an infant, to a noisy pax.
To avoid all these bickering issues, unions & management agreed to allocate dedicated seats and will honour it, without putting the pilots through a position to decide. They could be very junior and very compliant and this offered opportunities for abuse by station staff at check in. Later, the pilots will file a report stating that their dedicated seats were taken away.
The unions have a point here. Allow management an inch and they will walk right over you. Just because you're a staff ( pilot ) does not make you a nobody.
Such 'accommodations' are best resolved by people who understand. In this respect, the negotiations between cabin crew and staff travelling is the right approach. Check in staff could have done the same... yet, the pilot/staff may not have presented themselves at check in, since these are seats that have already been preassigned and effective for the entire summer schedule.
There lies the difference between a well trained and experienced staff against an attitude of indifference... and the difference may well cost $$$ in compensation, customer satisfaction and loyalty.
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Originally posted by SQueeze View PostWere you revenue pax?
If you were, I find it incredible that SQ gave preferential treatment to one pax over another because royalty status. It's not like she paid more than other pax.
They should have asked your permission/consent to swap rather than 'here, we have to change your seat because a queen wants your seat'.
If I were you, I would have shot an angry letter for an apology. They should be giving you a service recovery compensation.
This is a redemption ticket on KF miles. Maybe that's why I was treated second class.... Still, it doesn't feel good having to vacate my choice seat last minute at the gate just because of someone's preference. I wouldn't mind if I had to vacate a bassinet seat to someone in need though.
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