The useless new website, launched in May 2011

[jbflyer]

endless issue.. when will they resolve all the issue?
Latest message from thier facebook page..

"Singapore Airlines
Singapore Airlines would like to inform customers that our website is currently experiencing some technical difficulties. Our web team is looking to resolve the issue. We apologise for any inconvenience caused."

[SIA5390]

Website doesn't allow me to select my seat for my flight to Melbourne in March...

[CarbonMan]

And when I try retrieving my statement of activity, it now says "You have no transactions".

Not sure if the system is getting from very bad to bad to ... very bad again.

Ah! It happened to me today! Make sure your date filter is set to ALL instead of the default "Recent Activity (since last statement period)". They issued the statements this morning ...

[Dickson]

For the last 2 months, my experience with the website had been generally fine - can check account statement, can book flights. No major hitch, except that the website remains slow. And when after doing a booking, I try to make a seat selection, the website will always say that the booking does not exist. I've to close the window, go back in and then it will work. But these are relatively minor, tolerable stuffs.

But the last 2 days, I'm starting to experience problems. I could not make any flight bookings yesterday. Somehow after inputting the place/date of travel, the website shows a square box with a "spinning arrow" as it tries to find the relevant flights ... and spins and spins until timeout and I get an error message. Mind you, I even tried making the booking on Singapore Airline's own computers (I was at SKL T3 and Private Room lounge) yesterday and got the same problem.

Today, the problem persisted. This time, I tried it from SKL T2's computers.

And when I try retrieving my statement of activity, it now says "You have no transactions".

Not sure if the system is getting from very bad to bad to ... very bad again.

[flyguy]

its incredible that for a large company to have its imprtant website still plague with pronlems and issue after 6 months of implementing the new reservation system. What has SQ top management doing abt this and what timeframe to sort out all the bugs. Just look at SQ fb to see complaints on its wesbite. This is almost inexcusable - even compared to a LCC system which was upgraded last year and they dont have the kind of bigs that SQ have.

[Jumbojet Lover]

They probably meant CDG T1. Still, a mistake that shouldn't have been made.

T1...


------ SMS ------
From: 77618
Received: Dec xx, 2011 5:15 AM

SQFltInfo - Dear MR MILEHIGHJ, you are booked on SQ333 departing on xx Dec 2011 1100hrs, from Paris (CDG) to Singapore (SIN) (T1). To check-in please reply with Yxxxxx only.

[milehighj]

T1...


------ SMS ------
From: 77618
Received: Dec xx, 2011 5:15 AM

SQFltInfo - Dear MR MILEHIGHJ, you are booked on SQ333 departing on xx Dec 2011 1100hrs, from Paris (CDG) to Singapore (SIN) (T1). To check-in please reply with Yxxxxx only.

[CarbonMan]

Does SQ even care about these postings?

Even if their senior management does not, I'm sure some shareholder would. In fact I might just turn up at the 2012 AGM.

[Gunnar Smithsen]

Not too sure what I'm doing wrong, have booked and paid for my recent BNE-SIN-BKK and BKK-SIN-BNE flights via the website without one glitch - even accepted my A3 number as well and points credited within 24hrs.

What am I doing wrong

[SilverChris]

Does SQ even care about these postings?

They're now immune to all those

[HUGE AL]

Nice to see someone taking a very public whack in the Straits Times today.

http://www.straitstimes.com/STForum/...ry_749704.html

Does SQ even care about these postings?

[CarbonMan]

Nice to see someone taking a very public whack in the Straits Times today.

http://www.straitstimes.com/STForum/...ry_749704.html

[mst]

Just a few days before we fly out and suddenly my meals are gone and my partner and I share a seat now. Might be a cozy flight.
Months after the launch and that site is still a mess. Unbelievable.

[Savage25]

At least some parts of it work - I just managed to change an award online without any hiccups.

[HUGE AL]

Know some people who tried to sign up for a KF account to clock PPSV before a flight ex-SFO today. Website bombed, so they elicited the help of the agents at check-in...who spent 30 minutes trying to get it to clear. In the end, they sent a complaint to SIA as NOBODY could get the system to work.