URGENT: need help regarding BMI booking

[taipeiflyer]

hi all, need your help. i have a booking made the BD to fly tonight at 23:10 PST. Our puppy has gotten bit by another dog on our premises today, and we cannot leave until we know she is ok. Diamond Club is not open and will not be open until after we depart. We need to rebook for tomorrow. What should we do?

[SQflyergirl]

Call +44 (0)1332 64 8181 don't know if general Reservations will touch a DC booking or not, but it won't hurt to try.

Hope your puppy's okay

[Kyo]

I'm not sure what to suggest given the extremely short time, are you flying on BD or another carrier? Call up the respective carrier and see what they say first? The call centre doesn't open before you're due to depart. Hope everything goes OK...

[stargold]

taipeiflyer: Very sorry to hear about your puppy - really hope she is okay

As for the issue at hand, there is a similar-ish discussion over at TOF:

http://www.flyertalk.com/forum/bmi-d...opens-8am.html

Thing is, you might be able to cancel it online, but I can't think of a way that you can rebook it for tomorrow, least of all because of their policy of no changes within D-7. Not sure if the Pre-Travel Support desk is open on Saturdays either.

If you cancel it online, you risk not being able to rebook it for tomorrow when everything opens again at London time, and if you leave it as it is, you risk forfeiting the miles/cash. Not a great situation to be in

Hope everything works out okay in the end...

[TerryK]

Sorry to hear about your puppy!

I couldn't think of a good way other than to call operating airlines to cancel, then call DC or BD tomorrow to rebook.

[taipeiflyer]

hi all, we went to the vet and our puppy is ok. we are departing to BKK as scheduled. thank you to everyone for the advice and well wishes.

[SQflyergirl]

Glad to hear that All's well then

[Savage25]

For future reference, calling BD pre-travel support at +44 1332 854 000 is the way to go when the ICC is closed.

[taipeiflyer]

thank you to everyone for the well wishes. my girlfriend and i enjoyed our day in bangkok and are presently about to depart for khao lak. we look forward to seeing our friends in singapore on the 25th.