


The new two-class Boeing 747-400 is nothing fancy, but definitely an improvement over three-class Boeing 747-400s. I love the light purple upholstery and I felt okay in the sleeping position. It is not full flat, but good enough and I do not feel like sliding down the seats, like EVA Air older generation of business class seats. Considered how China Airlines discounts its business class, I have no issue flying this particular plane to JFK via Kansai. The width is a bit of an issue but since I can lower one of the armrests, I am fine. I caught a short nap on this flight. However, if China Airlines really wants to regain its status in the Asian airline world, it really needs to install one of these new generation of full flat suite style seats, like EVA Air’s diamond laurel seats and CX’s new business class seat.
Descent began at 9:27am Bangkok local time (an hour behind from Taipei), and the F/A passed out a tray of juices and waters. We were using R/W1R this morning, so we needed to pass the airport and then turned around to line up with the runway. We landed on R/W1R at 9:50am, and then we parked at gate G4 at 9:59am.
Some farewell shot of the cabin:



Gulf Air Special Painted A330-200


Flight attendants – I had two different sets of crews on both flights. I was actually surprised at either a very short layover (one night) or generous layover (three nights) that China Airlines gives this Los Angles flights. Anyway, two flight attendants work first class, and they rotate throughout the night during the non-meal hours. They definitely are more experienced (and yes it means that they are older than your typical Asian airlines crews), but are very good in providing all the services. They really go beyond their means to please passengers, and I noticed that these passengers were pretty demanding with many requests, including complaining about dishes and the F/As all patiently came back with new entrée. I honestly believe that they know how little China Airlines has to offer these days but still feel proud of this airline and want the premium service to continue. That’s why they really go the extra step. I was addressed by my names on the last three segments (except the first flight), and the F/As all noticed my Delta’s elite plus status and inquired if it was my first China Airlines flight. It is also interesting to note that all four flights have male pursers, despite you don’t see any male F/A. For the transpacific flights, these four F/As were definitely top notch and provided very personal service. Nothing was ever too much, and they always asked if I wanted any refills before taking away empty glasses and cups. On the return flight, things got pretty busy towards the last five hours of the flight, and considered only one of them was on duty, it was a lot of work.
BTW, all China Airlines transpacific flights were code-share with Delta Air Lines and Vietnam Airlines. There is a Vietnamese speaking F/As on both flights, and Vietnamese announcements were made too (of course only the pre-takeoff and after landing announcements). Vietnam is obviously a big market for China Airlines’ transpacific flights.
Entertainment – China Airlines has audio video on demand and PTVs throughout the plane. It is okay and since I am Chinese and fan of Taiwanese TV, I am okay with the selection. However, it might be a bit weak for foreigners. The main complaint was the confusing way in operating the system. The system was slow to response to prompts, and it was not user friendly. It is confusing and on all the long haul flights, the F/As have to step in and teach passengers how to select movie. It will actually be great if they are touch screen, but they are not, even on the newer recently renovated two-class Boeing 747-400 on my last segment from Taipei to Bangkok. They do have one of the Taiwanese dramas (the whole season) in the system, but that drama has some characters working for China Airlines, so no surprise. The movies are relatively new, including the Best Picture winner of Oscar, “Argo.” However the sitcom selection is very weak and even the Taiwanese television selection is very weak. Cathay has a better selection of Taiwanese television variety shows. Considered how many TV shows Taiwan produces, it is quite a shame on how little China Airlines wants to invest in enhancing its entertainment program.
In conclusion, China Airlines offers a fair first class product and the seat/suite is not the most fancy one in the market, but is very comfortable for both seating and relaxing. The Personal television is sort of awkwardly located and took up some spaces. I felt that the seat could be better with more storage spaces for small items. With the turndown service, the seat turned into a comfortable bed. My feelings about its amenities remain the same, and China Airlines really needs to offer sleepwear or pajama, just to stay on par with your competition. Even the second tier airlines offer pajamas now, and many airlines including the Mainland Chinese ones are even offering pajama in business class now. So China Airlines… it is not the time to go cheap. Catering is strong in terms of food especially Chinese food and catering out from Taiwan, which should be China Airlines’ focus and most of your passengers are Asians/Chinese. However the wine list needs some work and please hire some wine connoisseur and invest in some better wines. You don’t need to serve Krug or Dom Perignon or Chateau Lynch Bages, but this wine list is basically not first class. At the same time, the regional business class meal service was really below standard in both quantity and quality. The cutback has gone too far.
IMHO, China Airlines really needs to decide if it is going the EVA Air track, which eliminates first class and has a premium economy cabin, or go with the traditional first, business, and economy division. For now, its first class (not as outdated as business class) is okay, and the F/As are experienced, efficient, and friendly, but it really needs to bring its amenities up to date. The ground experience can be better especially there are only San Francisco and Los Angeles flights that still offer first class. If China Airlines wants the traditional track, it really needs to improve the suites to higher quality seats, as well as improved amenity and pajama. However, if it does not want to make those investments or feels that the demand is not high enough, it might want to go EVA Air track. I have a feeling that China Airlines heavily discounts its first class and offers many upgrades, so the product really suffers in both cabins. First class is borderline acceptable, and its business class really passes its prime – newly renovated or not. With the new Boeing 777-300ERs coming on line soon, this will be the time to really kick up a notch on its premium class product.
For this flight, I pay next to nothing, so my expectation is reasonable. Compared to Korean Air, which is also second-tier IMHO, China Airlines’ first class is really not that behind from KE. Yes the Kosmo suites and the Airbus A380 is great, but if you are flying KE’s normal Kosmo suite on its 777s, the experience will be similar. Since I speak some mandarin, the inflight experience is definitely better and I communicate well with the F/As. The catering is slightly better with China Airlines, and the lounge experience is similar. China Airlines has the potential to jump to the top, but has to decide whether the investment is worthwhile with only two long haul destinations (even JFK is two class now) featuring first class.
I hope you enjoy the trip report and hope to give you an interesting look into an unusual airline. I anticipate some comments regarding China Airlines’ past safety records. I am aware of it and believe that China Airlines has invested much manpower in overcoming its troublesome past. I have full confidence with China Airlines and hope that you can also try to refrain from safety related comments on this thread. This is more about its service, rather than its safety record. Now I regret no buying one more set of ticket on China Airlines, but it is a nice experience.
Thanks,
Carfield





























































































































































Leave a comment: