No more KF Hotline number in HKG?

[YK@HKG]

I just called the number, trying to redeem a ticket...but...the number is no longer in use

Is this another one of those KF cost-cutting measures? Getting more and more ridiculous by the day...since I have to make an IDD call if I have queries abt the mileage or redemption matters

[StarG]

We lost our Indonesia toll free number about a year ago.

[tfung]

yeah.. they discontinued the HKG tollfree number this month.... but the quality of the line quality was so bad the past few times I've used it, I much rather use my own IDD provider and call the SIN number...

[jjpb3]

I wonder what the official rationale for discontinuing it. "Volume of calls do not justify it?" Given tfung's experience, there would be a reinforcing cycle, eh?

[KeithMEL]

The Aussie one is being streamlined, as you'd probably know from another thread around SQTalk. Seems like an international cost rationalisation exercise. And it can't be because of poor volumes - it can take up to 30 minutes to get an agent during peak times in Australia, or to get through to ticketing.