Can't get through to the SIN hotline

[KeithMEL]

Having experienced infinitely more helpful SQ res staff in SIN than on the Aussie hotline, I tried calling the SIN number for assistance with my upcoming flights. Reached an auto msg saying that all staff are engaged and to call back later, then I was cut off. Previously I'd be put on hold till a staff member is available. Is this a new development or is it because it's the weekend?

[StarG]

I first experienced this a few weeks ago. The system never hung up on me before that.

[Singapore_Air]

This has been like this for ages in Singapore and it is very annoying.

However, on all occasions when I've got that, I redial after five seconds and get straight through with nominal wait time (20 seconds).

The perception hence is that it's a system with little logic to it.

[quik!]

Having experienced infinitely more helpful SQ res staff in SIN than on the Aussie hotline, I tried calling the SIN number for assistance with my upcoming flights. Reached an auto msg saying that all staff are engaged and to call back later, then I was cut off. Previously I'd be put on hold till a staff member is available. Is this a new development or is it because it's the weekend?

Yes - I had the same problem, it was awefully rude to just hang up (even if it's just a system). What I did was just called the main reservation line, and speak select to speak with the Officer.