Disclaimer: This report aims for giving the somewhat details about taking SQ15 for a couple who will go for their SQ round-the-world. Thus many of the pictures may have been posted before.
I found only one trip report for SQ15 from last year by peter11. Here is the link.
San Francisco International Airport
Last week, I took SQ15 SFO-ICN-SIN. I arrived from YVR around 8:30am. and of course, SQ check-in at the International Terminal is not opened until 9:15am. Was walking around the Departure Hall, and was thinking of getting coffee or breakfast, but decided to upload my previous pics while seating near the check-in area. As you can see, some Y pax had started to make the line for check-in.
The check-in area looks like this for the premium class. (Photo was taken last year)
The agents this time look friendlier and cheerful. Last year I had encountered unsmily agents. Later on, I heard that SQ had tried to improve the check-in service agents due to the complaints from pax. The girl who checked me in was friendly. But I noticed she had a bit of problem in dealing with my booking. Fortunately, she did quickly make a decision to see her supervisor.
I had two flight coupons SFO-ICN and ICN-SIN. Since I changed the date for my ICN-SIN so that I could connect directly from SIN, SQ reservation system could not handle a split segment anymore, even after using many old tricks. The only way to do is to book SQ15 SFO-SIN but with two flight coupons which the second one needed to be uplifted at SFO.
The supervisor showed her how to deal with it. And something new to learn for her. She apologized for taking the time in checking me in as well for no gate information printed on the BP. While we were chatting a a bit, the supervisor got the call, and the gate has been assigned for SQ 15. Gate 101. She decided to reprint my BP with the new gate information.
Still the old red BP. And the BP shows correctly my LPP as well my miles that should go to BD.
She then directed me to the Silver Kris Lounge.
Note: There is no fast track for SQ premium pax. I know LH has a fast track with a red printed paper given when check-in. Fortunately, at that morning time, it was not that busy. Or perhaps because of low traffic on other airlines departing from the same sections of the International Departure (UA and NH have flights that leaves around 11am).
I found only one trip report for SQ15 from last year by peter11. Here is the link.
San Francisco International Airport
Last week, I took SQ15 SFO-ICN-SIN. I arrived from YVR around 8:30am. and of course, SQ check-in at the International Terminal is not opened until 9:15am. Was walking around the Departure Hall, and was thinking of getting coffee or breakfast, but decided to upload my previous pics while seating near the check-in area. As you can see, some Y pax had started to make the line for check-in.
The check-in area looks like this for the premium class. (Photo was taken last year)
The agents this time look friendlier and cheerful. Last year I had encountered unsmily agents. Later on, I heard that SQ had tried to improve the check-in service agents due to the complaints from pax. The girl who checked me in was friendly. But I noticed she had a bit of problem in dealing with my booking. Fortunately, she did quickly make a decision to see her supervisor.
I had two flight coupons SFO-ICN and ICN-SIN. Since I changed the date for my ICN-SIN so that I could connect directly from SIN, SQ reservation system could not handle a split segment anymore, even after using many old tricks. The only way to do is to book SQ15 SFO-SIN but with two flight coupons which the second one needed to be uplifted at SFO.
The supervisor showed her how to deal with it. And something new to learn for her. She apologized for taking the time in checking me in as well for no gate information printed on the BP. While we were chatting a a bit, the supervisor got the call, and the gate has been assigned for SQ 15. Gate 101. She decided to reprint my BP with the new gate information.
Still the old red BP. And the BP shows correctly my LPP as well my miles that should go to BD.
She then directed me to the Silver Kris Lounge.
Note: There is no fast track for SQ premium pax. I know LH has a fast track with a red printed paper given when check-in. Fortunately, at that morning time, it was not that busy. Or perhaps because of low traffic on other airlines departing from the same sections of the International Departure (UA and NH have flights that leaves around 11am).
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