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SQflyergirl
8th January 2008, 10:07 AM
This is the ADELAIDE Airport Guide

With thanks to contributors (as of now):

soak01

ARRIVING

Customs and Immigration formalities. Do I need to fill out any forms? How do I get through quicker?
Regardless of your nationality you will need to fill out an arrival card which incorporates quarantine declaration.
Currently Active Users (http://www.sqtalk.com/forums/online.php)
Depending on the time of the day you arrive, quarantine can be very busy. Pax of incoming flights from Asia will be thoroughly vetted regardless of whether they present items for declaration due to the tendency of such pax to be in possession of items forbidden by quarantine laws like wooden articles or dried foods and then unknowingly failing to declare them.

Adelaide quarantine tends to be very strict due to the States fruit fly control so even purchasing a chocolate bar may not necessarily mean that your bags won't be checked. The officers tend to work through the queue and indicate on your arrival card whether you need to have your bags checked. There questions seem to be predominantly based on where you have come from and whether you know what the limits/restrictions are.

UPDATE:

Since 1NOV07, MEL, SYD and BNE have been conducting a 6-month Arrival Express Path trial for premium passengers. The Arrival Express Path will allow Suites, First Class, Business Class and *G passengers to clear CIQ via an express lane.

ADL however, does not participate in this program.


Luggage reclaim : Do priority tags work? Is it quick or slow?
Luggage reclaim does work very efficiently. Priority tags do work very well, amongst the fastest in Australia, thanks to comparatively lower traffic.

Duty Free Shops – Costs for typical items
The duty free shop is operated by "Duty Free Stores Australia" and on arrival you actually pass through the Duty Free Store before reaching passport control. Prices tend to be competitive and I found that some alcohol specials were not even available in Singapore. The only word of warning is that many of the souveneir type items are actually cheaper outside of the airport.


Transport to Town tips – what’s the best way?
Taxis are available directly outside the terminal after exiting the building from the baggage Reclaim area. The cost of taxis to the CBD (about 15minutes) are approximately $20-$25 depending on the time of day. Taxi prices are regulated and are charged according to the meter. Taxis only accept Australian currency and will generally accept payment by credit card subject to a 10% surcharge.

Other transport alternatives include:

Adelaide Metro Bus Service

Cost (Between 0900hrs and 1500hrs Mon-Fri)
Adult $2.50
Child $1.20
Concession $1.20

Cost (Any Other Time incl Sat, Sun & Public Holidays)
Adult $4.10
Child $1.90
Concession $2.00

All tickets are valid for 2 hours and allow unlimited transfers between Adelaide Metro (Bus, Train and Tram) services during the 2 hour period.

Regular Public Transport bus services (J1, J2 and J3 depending on the final destination) operate from the Airport (Departures Level) to the CBD every 15 minutes Monday to Friday from 0515hrs to 2330hrs. On Sat, Sun and Public Holidays services continue to operate every 30 minutes between 0527hrs and 0938hrs, between 1915hrs and 2330hrs and every 15 minutes betwee 0953hrs and 1900hrs. The trip generally takes only about 20 minutes and services the CBD and primary shopping area. These services then continue from the CBD along the Adelaide O-Bahn (worlds longest guided busway) at speeds of up to 100kmh to the North East Suburbs.

In the opposite direction the J1 also operates from the Airport to the coastal suburb of Glenelg every 30 minutes between 0639hrs and 2338hrs 7 days per week. with a journey time of 22 minutes.

Skylink Airport Shuttle

Skylink Airport Shuttle provides a regular scheduled bus service between Adelaide Airport, Keswick Interstate Railway Terminal and the Adelaide CBD. Set downs and pick ups from most major city hotels. Operating every day of the year except Christmas Day.

For further information visit www.skylinkadelaide.com (http://www.skylinkadelaide.com/) or email sales@skylinkadelaide.com

Rental Cars

The following rental car companies have counters adjacent to the baggage reclaim area:

Hertz
Avis
Europcar
Thrifty
Budget

Also see this page (http://www.aal.com.au/t1/transport.aspx)

Are there any left luggage services? Where and how much?
Locker information
There are three (3) alternate locker sizes available for customer and passenger use. Lockers are located adjacent the rent-a-car offices in the terminal car park. Costs are as follow:

Small (44 x 42 x 89cm)
0 to 2 hours $2.00
2 to 4 hours $2.00
4 to 24 hours $2.00

Medium (44 x 57 x 89cm)
0 to 4 hours $6.00
4 to 8 hours $2.00
8 to 24 hours $2.00

Large (44 x 86 x 89cm)
0 to 4 hours $8.00
4 to 8 hours $2.00
8 to 24 hours $2.00

Pay on your return. For every 24 hours after initial rental

Small $6.00
Medium $10.00
Large $12.00

If you exceed your anticipated time you will be required to pay the balance on return


Are there airport hotels? Are they airside? Are they within the compound?
There are no major hotels within or adjacent the airport complex. Major hotels can be found in the Adelaide CBD or in Glenelg. Hotels include:

Adelaide CBD
Hyatt Regency (North Terrace)
Stamford Plaza (North Terrace)
Sebel Playford (North Terrace)
Hilton Adelaide (Victoria Square)
Rendezvous Allegra (Waymouth Street)
Medina Grand (King William Street)
Oaks Embassy (North Terrace)
Holiday Inn (Hindley Street)

Glenelg
Stamford Grand Adelaide
Oaks Plaza Pier
Oaks Liberty Towers

SQflyergirl
8th January 2008, 10:08 AM
DEPARTING

Best way to get back to the airport from town. How much will it cost?
A lot will depend on how much luggage you have. If you travel lightly (even with a full size suitcase) public transport buses (see below) are regular, convenient, cheap and have provision for your case, although may want to be avoided if travelling to the Airport between 1600hrs and 1800hrs due to the peak commuter period. However at any other time of the day, weekend or public holiday you should be fine.

Otherwise, Taxis are available from marked taxi ranks within the CBD including from outside major hotels, shopping areas, SKYCITY Adelaide Casino and the Adelaide Railway Station. Taxis can also be hailed from the street or booked direct by telephone. Generally you won't have any problem getting a taxi from outside any of the major hotels or from the Casino on North Terrace.

The cost of taxis from the CBD to the Airport (about 15minutes) is approximately $20-$25 depending on the time of day. Taxi prices are regulated and are charged according to the meter. Taxis only accept Australian currency and will generally accept payment by credit card subject to a 10% surcharge.

Other transport alternatives include:

Adelaide Metro Bus Service

Cost (Between 0900hrs and 1500hrs Mon-Fri)
Adult $2.50
Child $1.20
Concession $1.20

Cost (Any Other Time incl Sat, Sun & Public Holidays)
Adult $4.10
Child $1.90
Concession $2.00

All tickets are valid for 2 hours and allow unlimited transfers between Adelaide Metro (Bus, Train and Tram) services during the 2 hour period.

Regular Public Transport bus services (J1, J1A, J2 and J3) operate from the North East suburbs via Grenfell Street and Currie Street in the CBD to the Airport (Departures Level) every 15 minutes Monday to Friday from 0453hrs to 1822hrs and then every 30 minutes until 2320hrs. On Sat, Sun and Public Holidays services continue to operate every 30 minutes between 0505hrs and 0837hrs, between 1822hrs and 2320hrs and every 15 minutes between 0837hrs and 1822hrs. The trip generally takes only about 20 minutes and stops directly outside the Check-In Area on the Departures Level.

In the opposite direction the J1 also operates from the coastal suburb of Glenelg to the Airport generally every 30 minutes, 7 days per week. with a journey time of 22 minutes.

Skylink Airport Shuttle

Skylink Airport Shuttle provides a regular scheduled bus service between Adelaide Airport, Keswick Interstate Railway Terminal and the Adelaide CBD. Set downs and pick ups from most major city hotels. Operating every day of the year except Christmas Day.

For further information visit www.skylinkadelaide.com (http://www.skylinkadelaide.com/) or email sales@skylinkadelaide.com


Which terminal? Who flies out from where?
Adelaide operates a multi-user terminal for all regional, domestic and international flights. The Check-In Area for all flights can be found on the upper departures level. If entering the terminal from the car-park and arrivals level (lower level) take the lifts or escalators to the upper departures Level.

Check-in desks clearly indicate the airline, but generally SQ, DJ, TT, NZ, ZL can be found to the left of the central security point, whilst QF, JQ, MH and CX are to the right. You will also find a number of airport volunteers (in red uniforms) who can direct you to the relevant check-in desk.

After passing through the central security check point (which both passengers and visitors must pass through) you will enter the departures concourse. Generally specific gates are used by each airline as follows:

Gate 10 - Regional Express (ZL)
Gate 12 - Tiger Airways (TT)
Gates 12 to 15 - Virgin Blue (DJ)
Gates 16 to 22 - International Flights (Currently QF, SQ, MH, NZ and CX)
Gates 23 to 26 - Qantas (QF) and Jetstar (JQ)

Gates 16 to 22 are also used for domestic flights when not being used for International flights. At Check-In passengers will be advised which gate their flight will operate from. It is unusual for a gate change to be made but passengers should check the monitors for any updates. Airlines do make boarding announcements.


Who has lounges here, and which one can I use?

INTERNATIONAL
There is an established Silver Kris Lounge here for all SQ pax and *Gs, with a single section and no distinction between Business and First class. The SKL is open 3 hours before the departure. SKL has shower facilities inside the lounge. See this thread (http://www.sqtalk.com/forums/showthread.php?t=1348)for more info. Located downstairs near gate 16.

There is also a Qantas Club which functions as the main oneworld business lounge. It is adjacent to the Singapore Airlines Lounge.

MH does not have a lounge at ADL.


DOMESTIC
For domestic passengers, the Qantas Club is located opposite Gate 21, whilst the Virgin Blue Lounge is located in the main concourse opposite the International Departures Passport Control.


Iíve got access to more than one lounge, which oneís the best?

*Gs should try getting into the SQ lounge.

For oneworld sapphire and emerald pax, the Qantas lounges

What sort of food is available in the concourse areas?
There is a wide range of food and beverage outlets available in the main concourse. Currently there is:

1862 Bar
Billie Chu - Asian influenced food
Cafe Terra Rosa
Cibo Espresso - Coffee, cake and snacks (just love their coffee)
Cocolat - speciallising in all things chocolate
Coopers Ale House- Serving a wide range of wine, spirits and beer (especially the South Australian Coopers brand)
Hudsons Cafe & Coffee - More coffee
Hungry Jacks
Opals Cafe

plus a number of other specialist stores including:

Airport Pharmacy
Newsagent
Australian Way - Australian branded merchandise
Icons South Australia
Purely Merino
Virgin Books and Music
Tie Rack
Travellex

Any immigration forms on departure?
Yes. You will be required to fill out a green departure card regardless of your nationality. This is available from most check in desks, if not - there are usually stacks of them near passport control.

How much time should I allow to get airside?
You are advised to budget approximately 15-20 minutes to clear both passport control and security. The queues at passport control can be pretty long during peak hours, however the slow trickling of people clearing passport control means you'd usually get through security in a jiffy. In general, the departure boards are pretty spot on in telling you what to do, either 'relax', 'proceed to passport control', 'proceed to gate', or 'final call.'

SQflyergirl
8th January 2008, 10:08 AM
DEPARTING - Continued

Any airport tax to be paid on departure?
No.

Is there free internet around somewhere?
Yes, Internode operates a free wireless service. See here (http://www.aal.com.au/t1/wifi.aspx)

Any food or shopping that I shouldn’t miss before my flight?
There are two duty free outlets for International departing passengers. One is located in the main concourse opposite the Coopers Ale House and the other (airside) after the International Departures Customs Control Point.

How strict are they with hand luggage here?
Not very. 2 pieces seems to be the norm regardless of class or carrier

Security – Laptops out? Shoes off? Tips? Any No-Liquid restrictions?
Laptops must be taken out. Jackets and shoes can be left on, unless you repeatedly trigger the metal detector. You might also be randomly selected for an explosives' detection test.

Restrictions on liquids, aerosols and gels that can be taken through the security screening point exist for international departures.

You might be selected for a random bomb check post-security. The security staff seem to only select travellers who establish eye contact with them..... But if you do get selected, the check consists mainly of swabs of your body and belongings. Certainly not as vigourous or personal as the checks in FRA. I can sense that certain sections of SQTalk are disappointed.
Quote:
Originally Posted by Department of Transport and Regional Services
All containers with drinks, creams, perfumes, sprays, gels, toothpaste and similar substances will have to be carried in a re-sealable transparent plastic bag, no larger than one litre, and be inspected separately at the airport screening point.

Each container should not have a capacity greater than 100 millilitres and all containers should fit comfortably in the re-sealable plastic bag. Exceptions will be made for passengers with medical conditions and quantities of baby food required for the flight. However, these items may be subject to additional security checks. Passengers can still take on board items purchased after the screening point, including duty free.

Please click here (http://www.dotars.gov.au/transport/security/aviation/LAG.aspx) for more information.

Can I smoke in this airport? Where?
This is an entirely smoke-free airport.

Anything I should avoid?
Nothing of note

DESTINATIONS SERVED NON-STOP FROM ADL

The following is a list of destinations currently served by direct flights from ADL:

DOMESTIC

QF - PER, MEL, SYD, CBR, BNE, ASP, DRW
JQ - AVV, SYD, OOL, BNE, MCY, HTI, CNS, DRW
DJ - MEL, HBA, SYD, CBR, BNE, OOL, BME
TT - MEL
ZL - Regional destinations within South Australia

INTERNATIONAL

SQ - SIN (Daily - B772)
NZ - AKL (Daily - A320 or occasional B767)
CX - MEL/HKG (Daily - A333)
MH - KUL (Tue, Thur, Sat, Sun - B772)
QF - SIN (Tue, Thur, Sat - A333), SYD (Wed, Fri, Sun - A333)

SQflyergirl
8th January 2008, 10:08 AM
CONNECTING

Are the international terminals and domestic terminals in the same building? How do I get around?
The terminals are in the same building, within walking distance.

For pax connecting to an international flight, your bag should in all likelihood be checked through to your final destination if you're flying QF. Less likely so if flying DJ, JQ or REX (exceptions apply - contact your airline for more info). You will then need to go landside, up the elevator and proceed to the international terminal for your onward flight.

For pax connecting to another domestic flight, you'll be checked through to your final destination if you're flying QF. If you're making a DJ to REX (or vv) connection, your bags will be checked through to the final destination but you still need to collect your onward boarding pass from the relevant check in counters. However if you have to connect from a DJ or JQ flight to a QF flight or another DJ or JQ flight, you will have to recheck everything all over again at the respective terminals.

Other general tips


Overnighting at this airport:
Is it possible? Do the terminals close?
Due to the overnight curfew on departing and arriving flights through ADL, the Terminal operates from 0415hrs to 2300hrs daily (or after the last departure). The terminal is not open overnight or outside of these hours

Spotting at airport:
There are no dedicated spectator facilities within the terminal complex. However, the departure concourse is fully accessible (with the exception of Gates 16 to 22 when being used for International flights) and allows uninterrupted views of airside operations, taxi way and runway. There are 3 spectator areas adjacent to the airport perimeter which allow views of the runway.

Given the lack of International flights and standardization of domestic fleets (A320 or B737) the spotting opportunities are limited however, with most International flights arriving early morning, there is a steady procession of departures between 1130hrs and 1530hrs. We also see a SQ B74Y Freighter twice per week on its SIN/ADL/MEL trip and the occasional SQ (SIN/MEL) and QF (SYD/PER) divert both operated by 744.


General commentary on this airport:
The close proximity of ADL to the CBD ensures quick, easy and hassle free access to and from the airport especially for the business traveller. Being a multi-user terminal it is also very easy for passengers to make connections between airlines especially transfering between International to Domestic. There are also regular flights operated by REX to regional South Australia including Coober Pedy (Outback Opal Fields), Ceduna, Port Lincoln and Kangaroo Island. The airport also provides an important base for National Jet Systems who service the Gas fields of Moomba in the far north of South Australia.

Although International flights are limited, the airport is stongly supported by SQ, CX and NZ with daily flights and MH 4 times per week. The timing of these flights allow easy connections in SIN, KUL and HKG for onward flights to Asia, Europe, South Africa and the Middle East. The daily NZ flight to AKL also allows for a direct connection within 1 hour to NZ flights from AKL to LAX and flights to SFO and YVR. Thus albeit limited, these flights do allow passengers to avoid domestic flights to MEL or SYD to conenct with International flights or the hassle of changing terminals in SYD. Currently JQ operate no International flights from ADL with only limited QF International flights.

Domestically, ADL is well served by QF and DJ serving all mainland capitals and a number of QLD leisure destinations. Tiger Airways has also recently commenced flights from ADL to MEL and have indicated plans to operate to other destinations from ADL once additional aircraft are in service. There is also a possibility that ADL may become a second hub for their Australian operations.

Other airlines rumoured to be considering ADL include Emirates and Air Asia X with a possibility that SQ may also increase the number of SIN/ADL flights :hello2:following the success of their additional Sat daylight flight during December and January


If in doubt - please refer to the Airport's website (http://www.aal.com.au/).

SQflyergirl
14th January 2008, 11:57 AM
With many thanks to Soak01's excellent contributions, this thread is now locked to maintain clarity. For more contributions/discussions, please use this (http://www.sqtalk.com/forums/showthread.php?t=3327) thread. As it is fairly complete, I am also removing "draft" from the title. Thanks