For my personal trips to KL, I have flown Air Asia and Jetstar and I will have my first flight on TigerAir in 2 days time. Cheap? Yes, Tiger was cheaper than the other 2.... but....
1) Stupid web check in. There are 3 of us booked together, and when I tried to web check in, only I was eligible for web check in. The 2 others with me can only check in at the counter. All Spore citizens/residents. HOW STUPID IS THAT? Air Asia and Jetstar allow any regular pax to check in online, regardless of whether individual or group ..... What is the point of allowing 1 person in a group to do web check in?
I tried to call to ask why and of course, waited and waited and gave up.
2) Payment - with Air Asia, I could do NETS payment with only a $4 per transaction service charge. Tiger? Well, had to do AXS ($6 per transaction) which means time and effort or $9 per pax for credit card.... Again AA is ahead of Tiger.
3) Punctuality/Cancellations - Tiger has a reputation as we all know - this is anecdotal but ....
Let's see how the flight goes.... it may be my first and last time on Tiger.... not a good start at all, and I haven't even left home yet.
1) Stupid web check in. There are 3 of us booked together, and when I tried to web check in, only I was eligible for web check in. The 2 others with me can only check in at the counter. All Spore citizens/residents. HOW STUPID IS THAT? Air Asia and Jetstar allow any regular pax to check in online, regardless of whether individual or group ..... What is the point of allowing 1 person in a group to do web check in?
I tried to call to ask why and of course, waited and waited and gave up.
2) Payment - with Air Asia, I could do NETS payment with only a $4 per transaction service charge. Tiger? Well, had to do AXS ($6 per transaction) which means time and effort or $9 per pax for credit card.... Again AA is ahead of Tiger.
3) Punctuality/Cancellations - Tiger has a reputation as we all know - this is anecdotal but ....
Let's see how the flight goes.... it may be my first and last time on Tiger.... not a good start at all, and I haven't even left home yet.
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