Membershipe Card on it way?

[TON_UK]

Do you have any idea that every April, Singapore airline will send us a new membership card right? Why I haven't got one yet! It's nearly the end of May now....Wondering where are they....?????Please tell me... The old card already expires...They should send the new one right?

[The High Flyer]

Do you have any idea that every April, Singapore airline will send us a new membership card right? Why I haven't got one yet! It's nearly the end of May now....Wondering where are they....?????Please tell me...

Since when has the airline sent a new membership card on an annual basis? You get a new card only if you have reached a new level in the KrisFlyer membership structure.

[TON_UK]

I already reach the Elite Silver which is normally they automatic send me the new one every year but why this year is so slow.

[The High Flyer]

You're at Elite Silver level, and you already have an Elite Silver card, right? You'll hold on to that card, so long as you maintain your current status annually (ie. 25,000 miles within the 1 April - 31 March qualifying period). Only when you graduate to Elite Gold or drop back to entry-level will you get a new card.

[Audio]

I just got my renewed EG card with 2 baggage tags just 2 days ago. Yes, they do renew it annually in April. This year, they are late.

(Audio)
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Inter

[token01]

i thought the new card would be issued on a case by case basis - not whole sale annually for all - i.e when qualification criteria had been met

[jjpb3]

I think there was some kind of snafu this year with the cards. Mine usually came like clockwork, but this year they came two weeks later than usual, well past the expiration date on the old card.

TON_UK, welcome to SQTalk. You won't have any issue with getting miles if you're flying SQ or MI. If you're flying another *A airline, make sure you keep your boarding passes until you see the miles post.

[jjpb3]

Only when you graduate to Elite Gold or drop back to entry-level will you get a new card.

ES cards have an expiration date, so you need a new one at the start of every membership year.

[TON_UK]

Thank you everyone. Now, I can sit back and wait for my card.....he.he.he. Thanks.

[VN_KFG]

Hi,

i got the following response recently regarding the issue of a new membership kit:

Thank you for your email to KrisFlyer Membership Services received on 18 May 2007. Your feedback is important as it helps us to ensure that our programme and service is of a consistently high standard.

Please be informed that the matter you have raised has been referred to our Fulfillment Workgroup. Please allow 6 to 8 weeks for the delivery of your new card. We apologise for the delay in sending your card due to some productivity issues.

[acey]

Yes every card has an expiry date...so even if your status is maintained, you need a new card.
What I did was call up the hotline towards the end of April and complain abt it. I received my new card soon after. The KF hotline person was quite nice in a way, called me twice to check if I received my new card.

cheers
Acey

Thank you everyone. Now, I can sit back and wait for my card.....he.he.he. Thanks.