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Dialled, 0844 800 2380 ....
Music starts playing....
Music starts playing....
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*music stops*
We apologise for the delay in answering your call, your call is in a queue and one of our agents will be with you as quickly as possible.
please visit our website at www.singaporeair.co.uk.
Thank you for waiting
*music plays again* -
My neck is a bit pain now...still waitingComment
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Music plays again....
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*music stops*
We apologise for the delay in answering your call, your call is in a queue and one of our agents will be with you as quickly as possible.
please visit our website at www.singaporeair.co.uk.
Thank you for waiting
*music plays again*
for the 4-5 timeComment
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FINALLY!
Took 1 minute to change my flight. Waiting for more than 10 minutesComment
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10-minute hold time, and your knickers are in a twist? Are you sure you've realized you're in the UK?
(P.S. This is why the speakerphone function is very valuable on your UK mobile or landline.
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‘Lean into the sharp points’Comment
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The other day I called KrisFlyer in Singapore...on hold for two minutes, then someone picks up. I start telling her that I want to redeem an award and she says "I'm sorry sir, I'm only the receptionist. All the call center agents are busy. Can I take down your flight requirements and get an agent to call you back later this afternoon?"
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10 minutes is quite 'good' for the UK!Comment
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Had that too. Mentioned to the receptionist what I needed. Agent called back SIX hrs later. At least when she called back, it was doneOriginally posted by Savage25 View PostThe other day I called KrisFlyer in Singapore...on hold for two minutes, then someone picks up. I start telling her that I want to redeem an award and she says "I'm sorry sir, I'm only the receptionist. All the call center agents are busy. Can I take down your flight requirements and get an agent to call you back later this afternoon?"
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Hehe, yar, but using the office phone, it's not that advisable to use the speakerphone function!Originally posted by jjpb3 View Post10-minute hold time, and your knickers are in a twist? Are you sure you've realized you're in the UK?
(P.S. This is why the speakerphone function is very valuable on your UK mobile or landline. )
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It was probably more than that, enough for me to think of starting the thread, start the thread, and listen to the repeating message, and jot them down.Originally posted by Singapore_Air View PostComment
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I thought the call centre is offshored to india? How come the line still busy? I hate having to call to change my flights, can't I do it online?
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Duh...called KMS and got the receptionist again. Maybe I should ask her for her direct line
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LOL
Oh I just had a WTF moment. I tried calling the Singapore-based Reservation Call Centre which operates 24 hours. I called, followed instructions, (1 for english, 2 for Economy, etc etc) and then I hold...and then was told that all lines are busy, please call again later...and then HANG UP!
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