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on my last KL flight from AMS to YVR i took the time to comment my experience and i gave it to the crew.
today, i found in my mailbox a letter from KL:
i'm very happy because they answered me (even if answer was not necessary).
I usually always comment my experience aboard on various carriers.
The only answer i got till now were from TG and - now - KL.
Did you get answers by others carriers? (btw, i mean answers for *positive* feedback)
Luke
today, i found in my mailbox a letter from KL:
Dear Mr. XXX,
We would like to thank you very much for your letter and the remarks that it contained about KLM's cabinstaff on flight KL0681 from Amsterdam to Vancouver.
Altough we receive many kind of comments among the numbers of letters we receive every day, it is always encouraging as well as helpful to know that what we do is meeting with the approval of our customers.
Of course that is what we aim to do every day, but when a customer takes the time, as you have done, to write and comment favourably upon our performance we are particularly grateful. I assure you that a copy of your letter has been passed on to the concerning department management.
Our thanks once again for your commendation and we hope we can continue to live up to your expectations and that you will have many more opportunities to experience the best that KLM can offer.
Yours Sincerely
XXX XXX
KLM/ NWA Customer Care Italy
We would like to thank you very much for your letter and the remarks that it contained about KLM's cabinstaff on flight KL0681 from Amsterdam to Vancouver.
Altough we receive many kind of comments among the numbers of letters we receive every day, it is always encouraging as well as helpful to know that what we do is meeting with the approval of our customers.
Of course that is what we aim to do every day, but when a customer takes the time, as you have done, to write and comment favourably upon our performance we are particularly grateful. I assure you that a copy of your letter has been passed on to the concerning department management.
Our thanks once again for your commendation and we hope we can continue to live up to your expectations and that you will have many more opportunities to experience the best that KLM can offer.
Yours Sincerely
XXX XXX
KLM/ NWA Customer Care Italy
I usually always comment my experience aboard on various carriers.
The only answer i got till now were from TG and - now - KL.
Did you get answers by others carriers? (btw, i mean answers for *positive* feedback)
Luke
) greeting me by name. Enjoyed that short flight, the service and towards the end, I wrote a quick response.
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